All good

Great hotel for the price, love staying here when up north. if you intend to use the leisure facilities your best to arrive early and make full use as £7 is a little pricey if you arrive in the evening, expect it too be busy.

Great hotel and friendly staff

Stayed at this hotel numerous times. Unfortunately this time i didnt have the best experience. Staff was helpful and great but the rooms were very cold and i tried 3 different ones. Also iy was disappointing to see that hotel customers have to pay extra for the spa. It was one of the selling points why i always stayed there. I dont think the hotel gives me the value for money anymore and would not stay again.

3rd time having stayed here it still doesn’t disappoint, from the staff who are all so very lovely, to the grounds, to the entrance to the rooms, my only criticism is the room we had was a bit tired but very clean, spacious and cosy we will defo be back

First impressions are good. The windows all need replacing however and our room was very cold until we kept the curtains closed and stuffed them behind the radiator. Overall, the room seemed clean and mostly smart but when you look closer, it’s time for a make-over. Switch to refillable toiletries, our room wasn’t made up despite our asking. I believe Britannia now own this building so not optimistic this hotel can be restored to the flag-ship upmarket hotel it once was. Lots of money needed to even re-glaze the building and £47 per night isn’t enough.

Friendly welcome and a nice clean, comfortable room.

Great location

I had a fantastic night’s sleep

The easy parking and welcoming check-in.

Lighting was awful in the rooms. The use of the gym and swimming was an additional £7 per person which hotel guests have to pay too (not included). Never been to a hotel where the normal facilities aren't included in the stay.

It was fine

Nice hotel, room was adequate. Breakfast amaizing!

Great place to stay

The room was the smallest double room I have every seen in a hotel. The annoying smell of damp. I am surprised that it could be let

Staff overall pleasant however heads up early checkins really only an option when asking ahead. My room was great and comfy. Be advised if you haven't drove you will need public transport or a taxi to get into center but they are both easy to use. I would recommend.

Good check in, lovely room and clean

Clean but tired

Breakfast was cold went to get bread for toast it was frozen solid not enough staff and some were quite rude

The room was spacious as was the bathroom. The bed was comfortable. Plenty of wardrobe space. However it wasn't a quiet room due to the lack of double glazed windows - we overlooked the carpark so could hear noise from there. There were several quick fixes which would've made our stay more enjoyable. Bedroom doors need oiling so that guests can't hear constant squeaking. Plug holes need unblocking as the bath fills with water when you shower. A lamp would be useful on the dressing table/desk as would more accessible sockets by the beds. Stain/varnish furniture which looks dated and scratched. Extra pillows for beds.