Empire Inn & Suites

Explore Empire Inn & Suites
6.6
Pleasant
From 549 reviews
Cleanliness

6.8

Room Comfort

6.8

Location

7.4

Service and Facilites

7.4

Traveler Reviews Empire Inn & Suites

Number of reviews per page
20
40
Top reviews
Braidon
icon-with Partner
with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

To start, when I showed up they gave my room to someone else. So they downgraded my room and refused to give me a discount for it (I already payed in advance.) My doors swipe mechanism didn’t work. And when I went to the office to be let in everyday. I was greeted with eye rolls and big sighs. They were so rude. The sheets had holes in them. The bathtub was gross and had a broken drain/plug The dish-ware was gross The air conditioner was super loud and annoying The staff were very rude. This place is terrible don’t waste your money. I stayed at the super 8 in red deer and it was nicer than this dump. -100/10
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Tammy
icon-
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hot water was not hot, which affected the soaking in Jacuzzi. I had to have the key card fixed a number of times. It was the 3rd night that the front desk told me about the card couldn't be close to my cell phone.
Ismail
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I don’t choose again
Vanessa
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was extremely dirty and we did not feel safe. Did not end up staying there that night.
David
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room and bathroom were clean and well kept. Beds and bedding, as well as the towels, we're clean and comfortable. For an older motel, I was impressed by it's upkeep and room amenities. Price was excellent.
Cadence
icon-with Friends
with Friends
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Not clean at all
Wolfgang
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was ok.Room is not cleaned if you staff for 2 Days. NO Tables or Chairs in Room to sit down. Otherwise not a bad deal for what you pay.
Julia
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Friendly staff, clean room. Would stay again
Andrew
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very pleasantly surprised, this roadside motel is a real gem. Spotless and well maintained, our room looked recently renovated. The bed was comfy. Did need more blankets because they don't use comforters on the beds. A/C in room worked great. The bathroom was SO CLEAN! Highly recommend for the price point.
Karen
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I didn’t realize there was no room service so our towels weren’t replaced, which is too bad, but maybe I didn’t read enough to know that. Over all it was just fine.
Larry
icon-Family
Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This location was a convenient stop just of the Hiway
Robyn
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lady at the front desk was lovely
Tina
icon-Family
Family
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The bathroom was not very clean and we where there for 4 nights and every night we got back to the room we had to get the key card redone which was a pan when we where upstairs in the and snowing. Then the second night there where people banging on the door at 4am 2 doors down and the three and forth night there fast a big fight form the same people at 2am. The railing, on the second level was strapped to the roof with stap and In zip ties.
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David
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10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great place to stay
Tim
icon-with Children
with Children
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Stayed for 2 nights. The beds are comfortable, the heating/cooling worked well (but is noisy) and the larger fridge in the room was very nice, clean and new. Bathroom is basic but adequate and had nice hot water. The vinyl flooring is also relatively new so is in nice condition. Although the beds are comfy, they are on wheels so if you try to lean against the wall-mounted headboard, you quickly end up in the middle of the room. The rest of the room is quite dated and so has nicks and dings in most areas. The room was also not cleaned well as we found multiple long black hairs in various areas. Coffee pods were provided but were not restocked so had to go to front office to get more.
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David
icon-
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great clean rooms will stay again
Diane
icon-
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I really enjoyed the jet tub, relaxing. The fridge was too cold, froze my water overnight. Everything else great
Melanie
icon-with Friends
with Friends
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was great, wasn’t that clean, kitchen amenities were there but poor quality. It’s a noisy building all night. Stairwell smells like urine.
Maribel
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room was very clean, but the smell of old cigarettes permeated the whole room! There were visible yellow condensation marks on the bathroom ceiling. The furnishings in the room were old, but ok The noise levels were truly awful. I've stayed in other budget hotels on the Gasoline Alley, and this is by far the worst.
jenelle
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

it was a good stay
Number of reviews per page
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