Great hotel. Staff was amazing to help with taxi and ideas on what to see in city. Cleaning women cleaned twice a day. Room service on time and very good. Bar staff visit was nice and friendly, wine outstanding. Made me feel at home I want to stay here again and longer next time. Exactly relaxing and a wonderful get away. I was traveling alone this trip, so this a perfect place. Location is good for walking to almost all areas on Lisbon. Took a walk to the river every day, lots of small restaurants and shops on the way. Overall wonderful hotel.

Amazing and generous staff - beautiful facility - great location

This is by far the worst Sofitel I have stayed at. The property is dated and dark. Rooms are small and staff are not helpful or welcoming. In my room, safe was not open, hand wash and conditioner bottles were empty and body wash pump was broken. The HVAC was not working and the room was unpleasantly hot. The mattress was damaged and uneven. My visit was short before an early flight but I could hardly get any sleep due the room condition. I would not recommend staying at this hotel.

Clean, comfortable rooms, friendly and helpful staff, excellent breakfast, great location.

Great stay. The location was perfect and the staff was very nice and helpful.

Great customer service. The staff was very pleasant.

Exceptional staffs! Our room was cleaned twice a day and it was spotless. We had really good sleep too because the room was very well insulated from the noise. We definitely will stay here again next time.

The room and hotel location were great and the staff could not have been kinder or more accommodating. Loved our stay.

Excellent hotel with superb service, impecable cleanliness, confortable bed, spacious bathroom (hair dryer and slippers included) and great location. Would definitely stay again!

It’s a 5 star Hotel and I am an ALL member as well but to me and my family’s disappointment, we were checked in at 3:20 pm.We had come from Seville after a 6 hour long journey and we expected to be checked in on time. If you guys charge customers 150 euros for late check outs then you should also compensate your customers for late check in. This was not at all expected from A big brand like Sofitel. I

Was a stay for my birthday week in Lisboa and it was totally worth it. Welcome drink on arrival and staff was attentive. Sonia especially!! She made sure I had an amazing birthday.

Yes

Friendly staff!

Good

Room climate was hot and barhroom wasn’t kept up very well.

The young concierge was very helpful and friendly. The staff in the restaurant for breakfast were not. The rooms were comfortable and quiet. I did not like having only a rain shower in the shower stall. There was a hand-held, but no where to hang it. It was literally a hand-held.

Mediocre hotel. Small rooms and bathroom. Rooms need upgrading, rug was worn out and had stains . Mattress was old and uncomfortable. Staff at breakfast were extremely rude and badly trained. All in all my assessment is that this hotel is in desperate need of a good manager that properly trains staff in customer service

n/a

Was alright. Staff was very friendly. Hotel overall comfortable. Good location. LOBBY smelled bad of sewage each time we walked through. Cockroach found in our room. Hotel overall needs an update. Not worth the cost and doesn’t live up to its brand.

Great location - near great shopping and the meeting points for a lot of tours. Hotel was very nice. Great food and bar.