Quay Hotel and Spa

Explore Quay Hotel and Spa
9.2
Exceptional
From 1,001 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

Traveler Reviews Quay Hotel and Spa

Number of reviews per page
20
40
Top reviews
Mark
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great stay during our travels, food was good and breakfast Comfortable and clean. Nice spa
Colin
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Accomodation, food and staff all excellent. only moan is only 2 disabled parking bays but we managed.
adam
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Staff were really friendly. Enjoyed the spa. Room was large clean and comfortable. Food in the bar was okay as was breakfast.
Jason
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Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Relaxing stay
Theresa
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was a supermarket near by, buses to travel or just a short car ride to great Orm and town centre We used the excellent facilities at the hotel, the stay was tremendous, delightful and invigorating! Staff were all very cheerful and helpful, especially Maria on reception, who attended to our requirements in the most utmost professionalism and lovely sunny disposition, we will be returning. Thank you!
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Thomas
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8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Ordered take out breakfast after it was offered reception knew when I booked in reminded waiting on staff when I had my meal however checking out nobody knew about it 😥
Christine
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We loved the gym and spa
David
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very good
Adrian
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with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Lovely room overlooking the inner courtyard, clean and very comfortable. Unfortunately we didn't have enough time to use the spa facilities on this trip but we will be back.
LIESA
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Just Perfect.
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

All the staff were very friendly and helpful.
Lizzie
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with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

We really enjoyed the spa and the pool its as everything you would enjoy the pool too ,so very clean too .thoroughly enjoyed it .
David
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All good
Antony
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This is our go to place rooms always clean and always well maintained. The spa is a nice relaxing spot. The Eb and flow restaurant is fabulous with an à la cart menu and also a fantastic bar food menu . The staff are exceptional in my opinion.
Ian
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room was very clean and spacious with a lovely view. The staff were very courteous with excellent customer service, nothing was too much trouble. The food was of excellent standard, overall a fabulous hotel to stay in. Will definitely return.
Samantha
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff were amazing Clean beautiful place and the spa is top class
Charlotte
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The Quay Hotel & Spa was a perfect stay, the decor and landscaping within and amongst the grounds is beautiful. The staff were so kind, attentive & professional. The Spa was very good as well, it seemed expertly constructed & amenities were fabulous. We enjoyed our room which had stunning view of the courtyard. I will be booking this hotel again for all of our North Wales stays! Thank you for a wonderful stay.
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Marcelle
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10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Lovely staff, really helpful and very friendly. Particular mention must be made for Maria on reception and Antonio and his colleagues in the bar and restaurant 😊
Simon
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great Spa facilitys
Sarah
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

A really lovely couple of days away here. We were so warmly welcomed at reception by Maria, when we passed through reception again a few hours later and the next day she'd not only remembered us but some of the conversation we had during check-in. A small thing to do but goes a long way to making guests feel welcomed. Room was nice and spacious as well as clean. Amenities within the room were also great with tea and coffee making and bits for the bathroom too. Only slight complaint and frustration, our shower head was loose in its cradle and kept falling to face the wall meaning we had to hold the shower ourself to get the water where it was needed. This was reported the first morning going to breakfast just after we noticed the problem, we were told it would be looked at during the day but to our knowledge it wasn't as it was still the same when we next used the shower and there was no note left to indicate they'd been unable to fix it same day. Food was fantastic!! Lots of choice for breakfast including cereal, pastries, fruit and yogurt as well as various hot options that were cooked to order. We had an evening meal in The Cove Bar one evening too which was also delicious and reasonably priced too. Spa area was also nice and clean with towels provided. Hot rooms are mostly quite small but as there are a few you could easily rotate around them and the pool area. As it's school half-term week, it was quite busy but times for children is restricted. Overall a fantastic stay.
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Number of reviews per page
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