A sanctuary from the cold winter days when we were there. Food facilities and staff all excellent. 👍

Spacious clean room, lovely balcony with views of the mariner, very helpful and frienfly staff. Thermal pool could have beem warmer.

The whole hotel is spotless and the spa is fabulous Breakfast was great

Lovely hotel in a stunning location. Staff extremely helpful and nice. Would definitely go again and recommend to anyone visiting north west wales.

Great stay. Lovely staff, breakfast was nice. Spa was good

Room cold, hallway cold, our room was on the ground floor at the back with view overlooking car park

Clean and spotless room and ensuite. Great view onto the harbour from our ground floor room. Staff very courteous throughout our stay.

Yes

Very clean and comfortable rooms and friendly staff

We had a lovely stay at the Quay just before Christmas. We enjoyed the use of the spa and I loved the runs along by the sea each morning. The location is great. The breakfast was very nice and staff friendly and accommodating.

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Lovely room, staff, restaurant. Shame we couldn't use the pool between 9am and 5pm

Room was amazing as the sea view with sliding doors. Staff were all friendly and anything that was asked was acted upon in a professional timely manor. Brekkie on day 1 could have been better as you can build your own brekkie from all the other options, no cheese on offer which was disheartening haha. Spa could have been so much better, overcrowded and was asked to back twice during the late afternoon which interrupted our dinner plans once we actually got in over 1 later, there was a very relaxing chill out room so chilled in there. Spa pool and jet pool very tepid almost cold water, it’s nice if been in the sauna. Could do with a jacuzzi and the pressure of jets in foot bath and jet very low

Cold room

Lovely

Courtesy call before arrival was a nice touch. Easy to find ample parking. Check in was really good, very nice experience. Rooms not ready so went for a drink in the bar. Was very bust and staff rushed, took a while to get served but staff very apologetic.

First visit really impressed with the hotel & spa

Room was very spacious with a great view, we ate in the. We and had a pleasant meal. Spa was nice but a bit packed as all the residents (understandably!) wait it till it’s free to enter which creates a bit to craziness as it coincides with the time families with kids are also allowed in. Don’t really understand this part of it myself as it just makes a poorer experience for all involved.

Yes breakfast was lovely .we enjoyed the spa too .couldnt fault it. Only thing wish they didnt use the the ittle plastic milk s.thats only thing i didnt like .but it was such a lovely stay

Lovely location, pleasant walk to Conwy. Food was really nice, nice atmosphere in the bar area. Overall enjoyable stay.