Stayed at the Cromwell for two nights. When I arrive there was a sign on the desk saying for assistance go to the restaurant. The hotel room it's self was lovely and a very comfortable bed. The only thing I did notice was the yellow blanket at the bottom of the bed had some stains all over it. Other than that I had a very lovely stay and definitely be back

We recently stayed at The Cromwell and, aside from one very disappointing incident, our experience was largely positive. On arrival we received a complimentary room upgrade, the room was lovely, and breakfast at Rump & Wade was excellent with attentive staff. Unfortunately, on 13th December, my partner and I were spoken to in an aggressive and completely unacceptable manner by the Night Manager. When returning to the hotel, we had to pass through a crowd outside the entrance and were shouted at despite calmly explaining that we were hotel guests. The tone and language used were alarming, unprofessional, and entirely unwarranted. This behaviour was particularly disappointing given how courteous and professional all other staff members were during our stay. I have already spoken directly with the Hotel Manager regarding this incident, but felt it important to share our experience here as well.

Check in was smooth. The room was clean and well presented. The thermostat was tricky to understand as we wanted to turn up the heating. Bed was very comfortable as far as we were concerned although the softness may not be to every ones liking. Breakfast was laid out well (buffet) and there was as much as you could eat. One thing that was dissapointing was the plates were cold which is a no no when serving up your breakfast as sometimes with a buffet you spend quite a bit of time wating for toast etc. Overall a good experience.

Executive double room good. Tasty breakfast. Nice location

Room was spotless and whole hotel is charming

Parking good, room really nice but got a room on the front of the hotel which os very noisy after requesting a quiet room

We were told at check in that we had been upgraded to a family room. It wasn't an upgrade, there was an extra single bed. The main bed was quite small, we would have preferred to have kept the original arrangement.

Exceptional ! The staff really make you feel at ease and help the best way they can to accommodate your needs.

I stayed in two different rooms between two nights. Both were very comfy, although the second one - the single twin bed - did not have an air conditioning unit even though they did provide a fan. Reception was friendly and helpful, breakfast was good with eggs and hash browns I could eat as a vegetarian, and there were nice event spaces and a front patio as well. I was there for a friend's wedding that took place nearby and was happy this was the hotel she chose.

It’s a frustrating review, the hotel is lovely, the staff were on point and the attached bar and restaurant both excellent. Sadly, I had a terrible nights sleep due to the almost unbearable temperature of the room. I’ve never stayed anywhere quite like it, the inch opening of the window and small fan provided dud nothing to make it any better. A lovely hotel,

The room was clean and well sized, as was the bathroom. We had upgraded to the executive room as the description said that it was a Queen bed, but it wasn't. It was just a double, not even king-size, and fairly uncomfortable at that. Consequently we had a pretty rubbish night's sleep.

Terrible check in, unprofessional, one member of staff stormed off leaving another to deal with us. Clearly having personal issues with each other.

Great location and the hotel has all amenities to be a really great hotel however, room was so hot, air con machine provided but it was so loud we barely slept. Restaurant is a great space but cooked breakfast was cold, only the manager and one other staff were able to help with requests all other junior staff were slightly unaware of the options available in the restaurant when asked they’re reply on where to order fried eggs it was “I’ll get my manager”. Just a few small touches regarding service however as mentioned it has all the amenities to be a brilliant hotel.

Staff and service was amazing, bed comfy but room was stifling hot even with a portable air conditioning unit as the window doesn’t open wide enough for the hot air to be let out, so although the bed was extremely comfy I couldn’t manage any sleep. The bathroom flooded as I took a shower because the shower screen is not sufficient and I had to leave all the towels on the floor to absorb the water.

Beautiful room in the old town, 24hr check in service and a wonderful included breakfast.

Room was a little too warm but generally clean and comfortable with everything needed.

Great evening … very hot , but I slept… noisy on the street, but I slept … my wife struggled with the road / people noise

Rude staff

Good hotel well appointed

Room is beautiful, clean and nicely furnished. Quiet and bed comfy.