Breakfast menu was superb

Breakfast was great. Gym was great. Pool was good but busy. The area is less desirable than Roma Norte or other similar areas.

Perfectly located to visit Mexico City. Room was nice and clean. The air conditioning unit was a bit noisy. The pool was a nice addition. Lobby restaurant is really good. Staff is very nice. The only thing is the stinky smell in the lobby that comes from the street. Don’t know if they can do anything about it. Would totally go back on my next trip.

Upon checking in the

Clean room, great friendly staff , peaceful and quiet,. The only thing was the room wad a bit smelly when fan was on

Rooms had bad smell, staff was not supportive, didnt send cutlery to eat food bought from outside, no english speaking staff, hotel location is also not good. Food quality is very very bad. Ordered few items from the pool counter

Beautiful hotel

Clean room, helpful staff, huge gym, great food

Clean room

Cleanliness of ķ

I had to book a room last-minute when I missed my flight and this place was perfect for what I needed. Very clean. Friendly staff, easy to get to. Great value for the price in my opinion. I would say here again.

Loved Jose the taxi driver very polite and professional. Hugo was also ver helpful

Great experience and service

The area around the hotel felt a bit unsafe, and while the hotel has a lot of high-tech features, using the key cards to get into the room and operate the elevator can be kind of a hassle. I had to get my card reactivated twice—luckily my room was on the first floor. Also, the name Holiday Inn Mexico Zona Centro is a bit misleading since it’s not actually in Zona Centro. We even got a few comments from taxi drivers when we gave them the hotel name and address. It would be more accurate to call it Holiday Inn Zona Cuauhtémoc.

Staff is

The housekeeping staff did a good job and everyone at the hotel was good to us. The food service in the restaurant and cafe was great. We stayed for 2.5 weeks and the first week was very good. But, after that it was not a peaceful place because that was a carnival/midway set-up 2 blocks away and there was a lot of noise. Next time we would avoid the holidays for our trip.

Awesome location that is central to dining, shopping and public transportation. Hotel is well kept with a wonderful and attentive staff. Francisco, the Bellhop, is awesome and knowledgeable of the city

Staff was ready and waiting for my arrival. Literally 3 minutes for the whole process of check-in

Staff was VERY helpful especially Hugo who brought up our luggage. And even helped my husband with his tie.. Room service was good.. and the cleaning lady did an EXCELLENT job our room was spotless..

Staff was great. Room was very clean