Hilton Garden Inn Toronto/Ajax

Explore Hilton Garden Inn Toronto/Ajax
9.0
Exceptional
From 1,044 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Traveler Reviews Hilton Garden Inn Toronto/Ajax

Number of reviews per page
20
40
Top reviews
Bill
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was clean, beds comfortable and the washroom was well maintained. A complimentary continental breakfast would have been nice though, as we had to head out early and did not have time to sit down in the restaurant. Overall we had a great stay and hats off to the staff!
Cynthia
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was very nice & clean
Brenda
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The TV in the room had minimal volume, very low. No maintenance on staff at 9:00 pm, house keeping tried new batteries etcetera to fix it. He tried hard to help. Then by 10.pm there was no picture now sound zero. Other than that it was a nice hotel, front desk was very good.
Ian
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean and welcoming after a full day. Would stay again.
Misty
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything about our stay here was five star! The staff was amazing and super friendly. It was my daughter’s 13 birthday and they just were incredible and made her feel special! We missed the chance to use the pool and it was offered after check out. The hotel was very clean and nice. Looks updated and well kept. One lady helped me make the day feel special for her and I wish i remember her name. But thank you!! ❤️❤️ we will return 😊
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Jesse
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great place to stay! We enjoyed our time there.
Andrea
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a great experience during our stay - clean rooms, and helpful staff. The only downside is the pool does not open until 9am. Otherwise, would recommend.
Jane
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Attended a wedding and stayed here for 1 night. Easily accessible from hwy. room was clean with comfy bed. Had ironing board and coffee machine but we had a suite. Not sure if this is basic with other rooms. Also had a bar fridge. Breakfast was à la carte and very good. No complaints. Would stay here again.
Austin
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great service at the front desk, room was clean and modern.
Jenny
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean property, very nice clean pool. Staff are very friendly and helpful!
Erin
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was clean. The pool we had to ourselves for a little while. The beds are hard, the pillows are flat and not many of them. They don’t offer more than 1 coffee cup even with multiple people booked in. You have to call the front desk for any extras like toothpaste or shower cap. Only 2 bath towels for family of 4. The road noise from the 401 is quite loud and if you are a light sleeper this may keep you from sleeping.
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Patrice
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Propreté et confort du lit
Andrew
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Disappointing Service, Poor Maintenance, and Overpriced! I rarely leave negative reviews, but my recent experiences here have been incredibly frustrating. I stayed at this property two weekends in a row (May 16 and again on May 23), wanting to give them a second chance after a poor first impression. Unfortunately, nothing improved. The front desk staff is consistently rude and unwelcoming. During my second stay, we arrived late around 9:00 PM. My son had an early morning basketball tournament and was starving, but checking in was an ordeal. I was the only person in the lobby, yet the agent made me wait for a significant amount of time with zero explanation or acknowledgement. Because we got in late and needed to rest for the tournament, we decided to just buy food from their lobby pantry instead of going back out. They charged an absolute fortune for three cup noodles and bottles of water. While I know hotel convenience markets have a markup, the prices here were outright gouging. To make matters worse, the property's upkeep is lacking. The elevator was visibly dirty, and the hallways had a noticeable, unpleasant odor.
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Melinda
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was clean. The staff was great.
Margaret
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I stay for the clean rooms the room itself. I really don't use the other amenities but like that's it's offered. Oh, and the location.
Eleonora
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room and hallways were despicable dirty. Carpets were nor vacuumed since building was opened. Hotel manager was hostile and rude. Front desk staff just waved you off without words. Walking on the carpet in the room was like walking on sand. Pieces of paper and cramps were on the floor under the sink in the bathroom. Hotel manager thought it was excerptible condition. At breakfast water brought me cautery wrapped in napkin that had oil stains and remnants of someone else breakfast. When I asked her for clean cutlery, she was offended by my request. Again hotel manager didn’t see anything wrong with dirty dishes or the conditions of the property. Be ware of dirt.
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Casburt
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The experience was good.
Nazif
icon-
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Breakfast was not included in my stay which was kind of bad deal but it’s okay
June
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

All good thanks 😊
Melissa
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nice staff
Number of reviews per page
20
40