The hotel itself is good. Easy access to Fashion Drive mall, a lot of places to go are a fee steps away. The rooms are ok. But the staff (aside than the valets) are real cold, do not help you on situatuions that arise, and will never ask you if you need anything if youre waiting at the lobby. You have to walk up to them for them to notice you. They also take forever to check you in. I wasnt given the wifi password which is a must when hitels hand you the key. Inhad to go back and get it myself, and even then, the girls at the lobby did not give it to me, it was the valet parking person who told me the password. They also CHARGE you for parking every night ($7 USD). Most hotels with their own parking do not charge for this. This is the exception i guess. Terrible experience.