Mixed experience at Villaggio Cala Mancina The best part of our stay was the staff. Francesco at the bar, the lifeguard, the animation team and the reception staff were all friendly, helpful and welcoming. The views from the balcony were beautiful, the kitchen was well equipped, and we appreciated being allowed to use the pool after check-out before our late flight. The staff also went out of their way to help when I lost my phone, which I was very grateful for. Unfortunately, the biggest issue was housekeeping. Cleaning is only every three days, which is not ideal for a beach resort. Despite asking several times for our room to be cleaned and rubbish removed, nobody came. At one point, a cleaner simply brought us bin bags and left, effectively expecting us to deal with the rubbish ourselves. I’ve travelled extensively and have never experienced this at a hotel. The receptionists also claimed that my boyfriend offered to take the trash out ( which he did not ) . Whatever the situation is, at no point a guest should be allowed to manage the waste disposal by themselves after paying for “ serviced apartments”. Other disappointments included the very limited bar selection (no cocktails, limoncello or even a rum and coke). To be clear, this is not a criticism of the bartender, who genuinely did his best to accommodate requests. The issue lies with the limited stock and management decisions . the tiny and crowded pool, the requirement to buy swimming caps, and the fact that the advertised “private beach” is simply a section of beach 7 min away from the hotel where guests still pay full price for sunbeds. The shower was small and dated, breakfast required walking to another hotel and offered limited savoury options, and the “double bed” was just two single beds pushed together. Overall, the location, views and staff were excellent, but the poor housekeeping and several misleading aspects of the experience meant the hotel did not feel like good value for money.

A wonderful hotel in a very beautiful location, well-kept grounds. There is a great beach nearby. We really liked everything. The room was spacious and clean, with very comfortable bed, there was everything needed and it was cleaned every day. Friendly staff, especially Hector, a very nice and friendly guy, thanks to him. And an additional nice bonus is a seawater swimming pool. The hotel exceeded our expectations

Stunning sea view apartment! Cleaned every day, spotless. Pool bar wasn't open much but lovely chap when it was, appreciate we went in October so a bit quieter. Great location, walkable to the town and beach

Nice place. Good value for money. Really friendly staff, bartender made a effort to learn some English for us. Pool staff all lovely to our toddler. Very good family location, kids very welcome. Only complaints would be we couldn't understand why the pool shuts for 2 hours (1pm till 3pm) in the middle of the day though because that's when people most want to use it. Also even in self catering you would expect some basic amenities like washing up soap. Also the cleaner was very nice and helpful, plenty of clean towels but floor in the apartments and around pool quite dirty and my son constantly had black feet. Otherwise a great place to stay and only a short walk to town.

We arrived and were initially welcomed at the reception, we went into the house and found that it was very clean. The houses have air conditioning which is really useful in the hot summer weather. We were told the opening hours of the pool and we were welcomed by a fantastic team of entertainment staff, which always tried to include us in the activities that were done daily, such as aqua gym, baby dance, group dances, darts/ping-pong tournaments, and then at the nightly events which were always fun games. The names of the staff were Chiara, Mary, Roberta, Giulio, and Ylenia. They were always there to answer our questions and by the end we got to know them a little and became friends, I can absolutely say that they did a fantastic job at everything, and I wish them the best. Thanks for the great experiences!