I got charged twice for the resort fee

The room was good. House keeping not. Front desk staff not helpful. Didn’t get the rooms that I paid for. I got down graded and didn’t get credit for it.

The room was in poor condition; broken blinds, chairs patched with duct tape, and an overall sense of neglect. The staff was aloof and seemed uninterested in helping. Our reservation was for three adults, yet the bathroom had only two bath towels and one hand towel, one of which was old and frayed. There was also just a single roll of toilet paper for 3 females. The phone in the room didn’t work, so we requested additional towels and toilet paper through WhatsApp no fewer than ten times. We even went to the front desk, only to be told that the hotel was full and they didn’t have more towels because they were “still drying.” The three of us are experienced world travelers, and we have never encountered service like this at a "resort". Their only restaurant is overpriced, and the food is mediocre at best. The one positive feature was the pool.The resort is far from the village, and the hospitality, customer service, and communication are severely lacking. The “queen” beds are, at best, double beds. Housekeeping also lacks common sense: they removed used soap and hand towels but didn’t replace them. The shuttle service is unreliable, so hiring your own taxi is the only dependable option. Otherwise, you’re stuck 15-30 minutes away from the restaurants, shopping and an ATM. Transportation costs $60 BZD roundtrip (cash only) for 3 people. They offer complimentary airport transfers, but you'll need to request and confirm with them several times because again, they lack cust. Srvs.

Our suite was spacious and comfortable. Staff friendly and helpful.

great place, nice staff

The staff is super friendly and always helpful. The resort and rooms are clean and pleasant to visit.

Great stay staff were all wonderful room was clean and spacious. Restaurant was awesome both food and service. Pool was large has a swim up bar. We were welcomed on arrival by an alligator (leave him alone and he’ll leave you alone) and lots of Iguana’s. Would recommend renting a vehicle or golf cart the village is about a 30 minute drive.

Quiet, kozy and very well located.

Transportation

Hotel is undergoing construction, which was not well advertised at the time of booking

The highlight of this property is the staff. Very friendly and helpful at all times. The property is going through an extensive property improvement renovation to become a Hyatt and the rooms although clean, were worn and dated. Guests should be aware that if they are expecting rooms to look like how they are presented on the Hyatt website, they will be disappointed. There is currently only one F&B option. The food is decent and the service was excellent. There is no gift shop or any other retail services on property at the moment. The property is in a quiet location with very nice, clean beachfront. It is one of the further properties from the village center. If you rent a golf cart, please be careful to get one with ample power or it will take over 45 minutes to get to the village. There is a resort shuttle but be mindful a lot of guests are using it and it can take time for drop offs/pick ups. Once the improvements are completed, I can see this property be a solid 4-5 star property.

Don’t book this hotel. They charge luxury-level prices for a damp, dirty, badly maintained property with serious operational and hygiene issues. The room had a strong mold and moisture smell that made it uncomfortable to stay in. The bed linens smelled unclean, and the bathroom was disgusting—visible gunk on the shower and showerhead, almost no water pressure, and a poorly designed rainfall shower mounted so high that basic hygiene was difficult. The bathroom flooded every time we showered. We also had bugs and small lizards in the room. Yes, it’s tropical—but at these prices, basic pest control should be expected. Check-in was a major red flag: the staff member took photos of our IDs on his personal phone and sent them via WhatsApp. No explanation, no visible secure system. Completely inappropriate and concerning. We paid extra to upgrade to the “panoramic suite,” which looked nothing like the online photos. No patio couch or table—just two hard wooden chairs with no cushions. Basic amenities were missing on arrival, including drinking glasses, and the outdated DVD-only TV didn’t even work properly at first. The pool is advertised as open until 8 p.m., yet chlorine was dumped in around 7 p.m., making it unusable. Housekeeping woke us at 7 a.m. without being requested, and there were loud tile repairs at night. The pier restaurant is wildly overpriced for what it is—$25 USD for a basic burger and $40 USD for chicken. The beach is full of weeds

The drainage on the compound was horrible! A little bit of rain and I stepped into 2 inches of water from my room all the way to the parking!

Excellent, clean, and very professional and personable staff. Thanks for the welcome beverage. Greatly appreciated and the room upgrade too!!

Bar was nice, but expensive. Did not eat breakfast

The best of both worlds! This property is stunning, and it really offered the best of both worlds. We were able to experience resort-style amenities and service, while enjoying the space of an AirBnB. Our suite was huge and gave us ample room to enjoy ourselves. It was nice to be able to cook some meals in the suite, although they could definitely stand to upgrade their kitchenware. The pool is huge, and we really enjoyed the swim-up bar. The restaurant sits right on the water, and we were really impressed with the food there. The service is top-notch from the bar to the housekeeping staff. *A note about the location: Placencia is a lot bigger than I realized. This property is in an area that is mostly just resorts and a handful of restaurants. A little further South is Maya Beach, which is quite nice. If you want to actually visit Placencia Village, it's a good 20-30 minute drive. So this is the perfect location for a relaxing, peaceful getaway. But if you want to be in the heart of Placencia, go further South.

Placenta Resort was advertised as a Hyatt hotel but this definitely was not it. We entered the resort and saw that a massive construction renovation project was being undertaken, which resulted in a lot of noise both during the day and at night. The wi fi was very poor and not secure which we had to keep asking staff to fix. They said that someone would fix it, but no one ever did. The rooms were clean and well kept, and staff was nice and helpful, but management was poorly run. The hotel was misrepresented as a Hyatt yet basic amenities such as the shower, WiFi, and “complimentary shuttle” and “laundry” cost an arm and a leg. The shuttle cost $150, and the hotel was $20 a load. We will not be coming back and hope we can get a partial refund.

Truly stellar pool with three areas of different depths. This allowed children to play more freely while parents enjoyed the pool. Only complaint was limited food options with highly variable quality. Note this area of Placencia has lots of sea grass and sargassum that washes up on the beaches daily. So depending on your level of comfort swimming in and around it, you may not be able to use the ocean. When it decays it smells heavily of sulfur.

The pool service was excellent but the food and activities offered were limited

The property is under construction so a lot of the food amenities are limited but the villas are beautifully newly renovated and the staff is very nice. Best to rent a car so that you can explore better food options off property during the day.