yes

Yes

The room was wonderful. Hotel help after the earthquake

The room smelled old. Most of the staff is nice. Breakfast wasn’t good. Need to update.

internet sucks

Yes

Excellent Staff! I liked that I was able to open my window. Only thing i did not like is that I was not able to charge my phone, my chargers are type c and usb type A chargers. I had to go the following day to get me a wall charger. Very disappointed on that.

The location is perfect; the neighborhood has many places to eat, drink, or have fun, all within easy walking distance.

Very nice!

The room was clean and had all the basic amenities. I did find the absence of wall art made the room seem almost sterile. A piece of Mexican culture - painting, print, textle - would have been nice. The area around the hotel was filled with many culinary options within walking distance. Felt safe all the time. Staff was very helpful. Check in was a breeze!

Friendly helpful reception! Very accommodating. The room was much nicer than the on live images. The location is superb!

Great staff and location. The hotel is a little old and rundown.

Clean room and good area, everyone was nice!

Good

I was double charged by hotel. I told them I was already charged through hotels.com And they charge my credit card again by billing me directly. I will not stay there again. Also they called a taxi for me and told me I could pay the driver with credit card, but this was not true. I was forced to get cash to pay driver.

The room was very nice and clean. The staff was all very nice. Some even spoke some English.

always exceptional service

The staff , from the cleaning lady to the front desk people , always willing to help and make you stay comfortable. The lady who cleaned our room 206 was always on point . Making sure we had all we needed and performed a great job , every time she went in to clean it .

Would have given higher score…but like many hotels in Mexico…noise in hallways an issue. Also the ability to warm the room up when cold was a problem. But still my go to place remains intact.

Hotel location was perfect for all the things that we wanted to do!