Spotless room and very good staff

Room very clean & staff very friendly

Lovely hotel and great breakfast, but major noise issues The hotel itself is lovely and the breakfast was excellent. Unfortunately, our stay in Room 404 was extremely noisy. We could hear constant street noise, and there was heavy bass from nearby nightclubs well into the evening, which made it very difficult to sleep. The room is also directly opposite the housekeeping area, and we could clearly hear staff talking early in the morning. To their credit, reception moved us to a room at the back of the hotel around 1am, which we appreciated. However, housekeeping entered that room at 6:50am, turned the lights on, and woke us up — not ideal after such a disrupted night. When we later returned to our original room, the noise from the housekeeping area was again noticeable. We informed reception about our experience when checking out, but nothing was done to address the situation. This could be a fantastic place to stay with better sound insulation and improved customer service

Spotless room, friendly staff, completely noise insulated

Unfortunately this time the room hadn't been cleaned well had a smell to it. Normally have a courtesy call to check room to our satisfaction didn't happen.

Nice stay

Everything was just amazing ! Fantastic thank you all specially Angela in restaurant just above & beyond !will definitely be staying again!

Room dark or mood lighting could notvapply make up in the room or in bathroom phone not working roo

Great staff!!

Lovely staff

Clean room. Nice carpet.

Loved the brekkie and comfy bed and cleanliness xxx

Excellent friendly staff cleanliness excellent variety breakfast

Excellent stay lovely hotel and staff

Always top spec very welcoming

Spotless and staff friendly and accommodating

Hotel was clean staff were pleasant. Only complaint was music until midnight. I think it was from a different venue but as our corner suite was overlooking back of hotel it could have been coming from anywhere

The room was lovely and spotless

Great stay from start to finish

My wife and i love staying here. The staff are lovely and the service is excellent and the rooms are modern and spotless. Without a doubt the nicest hotel in southport.