Unfortunately we had an emergency, my daughter was admitted to the hospital and we missed the check in. We originally had the reservation for 2 nights. We asked for a refund or credit and the hotel has declined the request. Even though it was a case of emergency, we had the pronto soccorso paperwork to prove it, the stuff I talked to several times over the phone gave us the same answer every time :They never give refund exceptionally only in case of death. So if you book this hotel make sure your refund policy is good, 7 days grace like we had was not enough. I understand people tries sometimes to get away with things but our case was genuine, not even a credit or a partial refund we were offered. However I always say what it goes around it comes around so I guess they will understand at one point that showing humanity pays back in life. So for this I would never recommend this hotel to anyone, spend a bit more and go somewhere else, we lost $631 for 2 nights. It wasn’t cheap, however the hotel is owned by a single owner and that is never good, because they never show compassion. I don’t know anything about the cleaning, the check in and everything else.

Great hotel option in Sorrento - very helpful staff, loved the pool with a view, and wonderful breakfast included for guests. The only thing to beware of, depending how you arrive in Sorrento, is that it’s a pretty long, sweaty walk from the train station to the hotel with luggage. And a taxi is surprisingly expensive for the short ride.

Staff very friendly. Great location

The property location was great and the rooms were updated. Both bathroom drains - the shower and sink were clogged. The shower pressure was not good when turning the hot water on. The fridge turns off when the key is not in the room. The breakfast should have had more variety. They had other options but you had to pay for it. For the money spent it was not up to expectations.

The hotel is in a great location - a block from downtown Sorrento's shops and dining.

Decent hotel in a good location with good access to all places of interest, most within walking distance. Breakfast was ok, with Breakfast/Day staff in the Bar/Restaurant very helpful, though the different team working in the evenings were not as good.

The hotel from outside looks very nice, but when you get to the rooms the beds are damp and honestly the rooms are very basic for the price. I’m glad we stayed only one night because I think we would’ve canceled the rest of the nights if you had to stay more nights.

Hotel Rivage was absolutely perfect. The location couldn’t have been better—close enough to easily walk to the heart of Sorrento, yet just far enough away to enjoy a peaceful and relaxing atmosphere. Waking up each morning to the stunning views felt like a dream. The hotel itself exceeded our expectations. The staff were warm, friendly, and incredibly helpful throughout our stay. The bar was a standout feature, offering fantastic cocktails in a beautiful open-air setting. Spending our evenings in the charming courtyard bar became one of the highlights of our trip. I highly recommend Hotel Rivage and would happily stay here again on a future visit to Sorrento.

Hotel lovely and clean. Staff friendly and helpful. Good breakfast included and walkable to main piazza in Sorrento. We had a room with balcony and sea view which was great. The bar was great to watch the sunset with a Limoncello spritz. Thoroughly recommend and will definitely stay there again. Graze mille.

Excellent location and amenities. We will definitely return in the future.

I had an excellent stay at Hotel Rivage and would absolutely recommend it. The hotel was very clean, well-maintained, and felt updated throughout. The air conditioning worked perfectly, which was especially appreciated during the warm weather. The views were beautiful, and I loved spending time by the pool, which was clean, relaxing, and had great scenery. The location was also fantastic—close enough to easily walk to the main strip and center of Sorrento while still feeling peaceful and quiet. The staff was friendly and helpful, and everything about my stay exceeded expectations. I truly have no complaints whatsoever and would happily stay here again on a future trip to Sorrento.

The beds they provided us was very uncomfortable and there was a bug flying .

Great location with a lovely pool and restaurant.

This hotel was awesome. The location is great. It close to everything without being right in the middle of the chaos. The front desk staff was so friendly and helpful. The restaurant staff was fun too! The hotel had a nice patio area to sit out on and have a drink. The pool area and lounge chairs were fantastic as you got to look over the city to the sea. The breakfast was as expected. I would definitely stay here again.

All 4 nights we stayed, the breakfast was served exactly the same everyday with not many items and not much to eat if you are a vegetarian. In the night the room could not get dark due to the outside balcony light because the curtain covering was not good. The bathroom was small especially the shower stall.

We had the family room for 4 nights. Pros: good location (It was only a 15 minute walk to the marina and meeting spots for tours), spacious rooms, beautiful view from the pool, decent breakfast, friendly staff. Cons: Housekeeping didn't make it to our room the first day and very little in terms of conveniences. We had just spent 4 nights in Rome at a hotel that was about the same rate and they provided SO much more: slippers, free mini bar (that included beer, water and juices) vanity kits, place to refill your water bottle and ice for free, lotions, they even loaned us a hair straightening iron! This hotel did not offer anything like that. The lack of conveniences didn't break our experience, but for the rate we paid, it would have been nice to at least have free water by the pool. (We had to pay for bottled water.)

Great location, pool, communal spaces and breakfast staff, mattress was quite poor however. Writing this review as I wanted to highlight to others that there is very limited parking on site. You will have a valet service which is EUR 25 per night. Definitely ask for your vehicle to arrive back at the hotel for your use at least 15 minutes before you actually need it. They were late every time which impacted our Pompei tour and returning the car to the rental company.

Grazie mille! Everyone loved it all! We can’t wait to come again! The view, staff, breakfast, location, and overall experience is exceptional! So grateful for our fantastic time there!

Room was clean and upon arriving the room had strong smell of paint . Staff were fine and the shower has poor water pressure and tap water trickling and breakfast not great to my standard and less selections and room was hard to heat up as it was cold out .

Great location, just past shops and restaurants. We had a balcony with a beautiful sea view.