Staff were very helpful and friendly. I had a very comfortable stay.

Room was excellent and refurbished. Hotel location is perfect for city centre attractions. Great parking. Hotel staff all very helpful and friendly. We will be returning to this hotel.

Stayed in a nicely appointed garden room that had a patio just outsidr. Breakfast buffet had a nice variety of food offerings including lots if fresh fruit.

Room was clean and spacious. Bed was very comfortable. Parking on site. Breakfast was awesome and reasonably priced. Staff were super friendly and helpful.

Cozy family operated and wonderful staff. Stairs into our bathroom leaves me with accessibility concerns (they were inconvenient even able footed freshly out of a shower) but otherwise clean quiet and highly recommended - 5 minute walk to Yorkminster and the York city center and 10 minute walk to the train/bus station makes it ideal for travelers.

Hotel staff were brilliant breakfast absolutely spot on ,hotel is situated near the minster so is ideal for exploring the whole centre of York we will definitely be staying here again and highly recommend this hotel for anyone who's looking for a stay in york

Close to the major attractions, a very friendly staff.

The hotel is old but has been remodelled and they did a nice job. The bathroom was large and well appointed but there was the start of mould along the bottom and housekeeping should be on top of that. We were also in a ground floor room and the windows opened up onto a side road - we like to sleep with the windows open and there was nothing to prevent anyone from climbing in… sleeping with one eye open doesn’t enhance your experience. The dining room and breakfast were lovely and the staff at reception and in the dining room gave exceptional service.

This was our second time staying here and it was as good as the first time we stayed, staff are so nice, room was lovely, breakfast was perfect good selection of food and a cooked breakfast as well. Walking distance to center shops and restaurants, parking onsite too

Room was lovely with a giant bed. Super friendly staff, easy parking.

Good location. Good breakfast. No cleaning during your stay. No elevator. Spacious room. Comfortable bed.

Spacious and clean rooms. Staff were friendly and helpful. Breakfast was varied and excellent

Clean and quiet room and very convenient parking. Short walk to city centre - hope to stay again very soon.

A clean room. Our only concern was a few steps to the shower room and we were on the second floor. But we will take this into account when we next book this hotel.

It’s easy to access multiple attraction points.

Excellent hotel less than 5 minutes walk from the Minster Cathedral and all the main attractions.Hotel room spacious, clean, and smartly decorated. Powerful shower and plenty of hot water. Bed amd pillows a little too hard for my liking but were ideal for my husband. Didn't realise that if we had booked direct with the hotel we would have saved on the £10pn on the parking.

First thing i need to highlight is the staff. Everyone was fantastic. Friendly, supportive and happy and everyone was really helpful. The room was comfy, spacious, clean and quiet. There are sections where the hotel is a bit tired, but the important bits that matter are great. Breakfast was VERY GOOD. freshly cooked and plentiful. Parking was great also but i can see that you do have to get there early as its a big hotel, but still, it's safe and I'm guessing about 25-30 spaces so you'd be unlucky not to get a space. Overall, really lovely hotel and stay and thank you to the staff.

Room was spacious and clean. Plenty of tea and coffee, bed large and comfortable. Carpets clean.

Parking good electronic gate so no one can get in without staff opening gate. Breakfast cooked fresh once you ordered it, staff very friendly and helpful.

Great staff, able to leave luggage before and after stay. Lovely breakfast, great location.