We had only one night here, but we were treated so very kindly. From the front desk to Maria in the restaurant, we would 100% come back. Very nice staff everywhere. Breakfast was more than abundant with fruits, jams, yogurtz, breads, eggs, meats, coffees, juices, cakes and many pastries. We couldnt try everything. Lovely breakfast. The room was spacious with 2nd small room with sofa bed. 2 chairs with table in center. Finishes were outdated, but thats the only negative. Bath was a nice size and good shower. Location was at the wall and an easy walk into shopping and dining areas. Wish we had had at least 2 more days there.

Great staff

Loved staying here! Excellent location across from beach and next to lots of restaurants. Great breakfast!

Large clean rooms decorated in style of the building Excellent breakfast Good location inside city walls Friendly staff Wheelchair accessible

Straight ‘A’ for this hotel. Well located, nice spacious rooms. Well maintained.

Yes

Very nice hotel and the included breakfast buffet was great.

Room was very comfortable but starting to need a refresh. The bathroom was larg, but the shower was over a very deep bath, which made access and exiting a little difficult, as we are both in our late 70's. Location was excellent, a 1 minute walk from the bus station near the Porta Sant Anna at the western side of Lucca. Staff were excellent. Polite, friendly and helpful.

This was our favorite stay on our entire trip! Easy, safe, free parking on site. The owner was an extraordinarily friendly and helpful man. The breakfast was superb, and the area is beautiful. Will definitely be staying here again on future trips!

The staff were very helpful, but what really stood out was the value

Fabulous staff and comfortable room. Could do with a kettle in the room

Excellent service! Friendly staff, very clean and spacious room and in the centre of all amenities. Highly recommend this hotel!

Bed bugs!! Woke up in the middle of my first night with bites all over my neck, face and arms. Bed bugs crawling inside the bed! Didn't sleep that night and had to quickly pack and change rooms at 3 AM. First the night manager said to go back to bed. But then he relented when I showed him photos of blood and bugs on the sheets. Ruined my short vacation in Lucca as I couldn't sleep the next day wondering what was lurking in the bed... Had to inspect everything carefully - clothes, suitcase, shoes for days. And the itching and discomfort from the bug bites lasted almost 2 weeks. They said sorry and promised a refund. I contacted them about 10 times to follow up but they never sent me anything. I first thought they were sincere but now I find it hard to believe they were actually serious about it because they weren't very responsive and didn't seem to try very hard. Furthermore they kept suggesting how inconvenient the bed bugs were THEM, and how people keep bringing them in! Newsflash: it's your customers who are the most affected, and it's not up to us to bear the brunt of your inconveniences. A refund would be start, at the very least.

The hotel is in an excellent location; the rooms were spacious and clean and the staff friendly and helpful.

Very effusive welcome at check-in and help to park. Junior suite room very spacious, bed large and comfortable, I liked my pillow, OH didn’t like his. Room and bathroom clean. Hardwood floors meant wilderbeest occupants of room above kept us awake at all hours; must be migration time. Breakfast plentiful with many good things (including Prosecco) but real juice is extra, very odd. Best to stick to Italian breakfast ingredients IMO. Lucca is very compact within the walls so nowhere is very far to walk but this is a well located hotel very close to the famous San Michele. It isn’t an “excellent” hotel in the luxury category but it is very competitively priced and good value.

My second visit to this hotel. The staff is amazing, the property historic and clean. Great room, love the stay!

Great hotel, wonderful food and nice staff.

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Hotel very well located with parking for guesses

Excellent location