The hotel was extremely beautiful, well maintain, staffs are nice and friendly location was excellent it's the center of everything!

An exceptionally clean, comfortable property. The staff was very friendly, helpful, and professional. I highly recommend this hotel. When traveling to Punta Arenas, just book your hotel here and move right onto the next step in your travel planning.

Great property right in the center of town. The only Hotel I found suitable to my expected comforts.

Property was beautiful, room was very spacious and nice. Restaurant was excellent, centrally located.

Beautiful view of the main Square. Ideal location. Pleasant check-in exoerience

Excellent

Great Hotel with an impressive restaurant. Centrally located with a beautiful park across the street and plenty of other dining option.

Internet was good

Amazing hotel! Very clean, spacious rooms and everything feels well maintained. The lobby is beautiful, and the bar is excellent—great place to relax. Breakfast was delicious with a very good selection. What really stands out is the friendly atmosphere and helpful staff. Highly recommend—definitely would stay here again!

The room was small with 1 chair. The shower pipe was broken! More of a waterfall than anything…not usable.

Convient to the city center, close to many tour operators. Had a luggage service to store your bags.

not enough parking space

Excellent location in main square, Beautiful rooms and friendly staff

Location

Service in the restaurant was absolutely terrible. The staff did not take my order or bring me bills. I had to get up and ask specifically each time for help. The front desk team was not much better. Nice facilities but awful service.

I was shocked with staff attitude at front desk: lazy

Cleanroom, sheets and towels. Warm and light filled. Bathtub and hallway carpets are a little bit randown/showing age. Very communicative and helpful staff.

Great staff and wonderful hotel, very clean!!

Location was great . Staff was very nice

Everything was excellent!