Nice clean room, comfortable soft king bed with large pillows, no carpets. TV was placed on the side of the bed making it awkward to view from either the bed or the couch. AC was inadequate, blew humid air and you couldn't fully control for desired temperature. Pool was quite small. Weekend staff were completely overwhelmed during breakfast; items were not restocked, hot food options were cold, garbages were overflowing, tables were filthy. Finally, our room door did not clinch properly so we became diligent with closing it correctly. However, the cleaning staff failed to secure it and left it visibly open/unlocked all day while we were out. Luckily, nothing was stolen but the hotel did not have a manager on call to deal with the situation. The next day, he offered 2000 points as compensation which is basically useless unless you are a very frequent hotel traveller.

Stove not working Dog in the next suite on first day kids kicking door on the third day No mopping of floors Toilet had black mold probably from not using disinfectant in the bowl with a brush Breakfast area was too overcrowded. Possibly using other suites for new immigrants

The kitchen was nice.

Friendly staff

We had a one bedroom suite and it was a very nice room, except it was a room with an adjoining door to the next room and the noise from that room came through like the people were in your room so I would make sure I never got an adjoining room again. The breakfast was quite good and the pool was nice and warm. Any staff we spoke to was very helpful.

Mixed review on this hotel. The rooms were large with kitchenette that was nice. Bed was okay but not great. One sheet and one duvet style cover. With duvet it was too hot. With only a sheet, it was too cold. Didn’t sleep well. Room was clean. Location of hotel was good right off Hwy 401. Very nice area around back to sit outside. Looked like hotel was going through some repairs. Door and wall repairs on the first floor. Made hotel look tacky. Breakfast was at 7:30. Went down about 7:50 and nothing ready. Front desk said cook didn’t show. I said I’m good with a waffle. He said sorry, waffle iron is broke. Disappointing as free breakfast included was big part of our decision to book this hotel.

Comfortable and great size room. Wish there had been AC in the lobby and eating area and fresh coffee through ut day and evening.

The staff support was the worst part of our stay. They only had 1 person on desk the whole time we were there. There was often a lineup and it was impossible to get a hold of anyone from the desk on the phone. Our tv was broken the whole time we were there. The breakfast was NOT good. The room was lovely and the location was good. I would not choose to stay here again.

Just a one night stay but only decaf coffee in the room for some reason, pool was closed for maintenance, not very strong water pressure in the shower. Breakfast was not very good - cold sausage, eggs and hash browns even though they were all in warmers. Otherwise pleasant stay.

I had an amazing stay at the Staybridge Suites in London, Ontario. My room (2121) was spotless, comfortable, and very well maintained. The staff were exceptional—friendly, welcoming, and always helpful, which made my stay even more enjoyable. The only issue I experienced was that whenever the whirlpool (jacuzzi) tub in the room above was running, the vibration and noise rattled my entire room. Aside from that, everything was wonderful. One concern I wanted to mention was the accessible parking. There were only two designated accessible parking spaces near the main entrance. When I arrived, one was occupied by a vehicle with a handicap sticker the other one was occupied by a minivan with two families travelling in this minivan so two women maybe three women and five kids were occupied by the minivan carrying a woman with four children and another adult with two children. I was told by them they deserved to use the accessible spaces because they had children. As someone who has a valid accessible parking permit and mobility limitations, this was very difficult. I experience muscle spasms if I have to walk long distances, so I had to drive around the parking lot looking for a space that wasn’t too far from the entrance. This wasn’t the hotel’s fault, but I hope there can be better monitoring of accessible parking so that those spaces remain available for guests who truly need them. Other than that, my stay was excellent, and I would gladly stay here again.

Upgraded to a suite with kitchen. Felt like an apartment not a hotel room. Very comfortable bed.

Great staff, Good breakfast. Room was on the small side

Nothing

Property is easy to access. Staff is very cooperative. Rooms are generally clean. Bathroom has a peculiar smell.. couldn’t figure out the source. Got room changed but same issue in the other bathroom too. Other than that no other major issues. Will stay here again.

Clean location with friendly staff. We were there on a very busy weekend so the breakfast buffet was hard to navigate, low on seating and slow on refill. Overall good experience and would recommend for families.

expedia, where is my receipt

Stayed for the night and the staff were friendly and helpful! Room was very nice. Breakfast was decent. What I would expect.

Stay was good but pool water did not seem clean.

Staybridge Suites in London is a mid-range hotel that has reasonable rates for a hotel with a full range of amenities. We had two issues: 1) we knew the hotel was dog-friendly but we did not know there was a $50 charge for our service-trained golden retriever, and, 2) the breakfast buffet (free) was inadequate by most standards and the hotel ran out of food. The 24-hour coffee was terrific but it couldn’t offset the breakfast experience. The room was first class and comfortable. So, the dog charge issue can be resolved with clearer communication and the breakfast requires an upgrade and better planning. The hotel has potential.

There was only one towel in our room, the sheets were dirty, pool was awful. They need renovations.