6.4
Pleasant
From 1,001 reviews
Cleanliness

6.6

Room Comfort

6.2

Location

6.6

Service and Facilites

7.0

Traveler Reviews Cranbrook Hotel

Number of reviews per page
20
40
Top reviews
Imam
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Nice place very clean good staff
Suzanne
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Booked here, didn't stay here, so can't actually comment on the property, cleanliness or anything else.
Piratheeb
icon-
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Hotel staff and manager needs to be helpful to customers. Owned privately so I did complain about manager and staff . I think I spoke to owner about lift not work can you help because my room on third floor I had 40 kg baggage with visited from Canada after 12 hours journey with transit time. Very rude ,un helpful,hotel not clean enough. On picture big they gave me loft room very small.
Read More
Marlon
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Free limited parking. Refrigerator and microwave was a plus. Tight staircase with no lifts.
Guillaume
icon-with Friends
with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

First of all, don't go there if you're used to sleeping with AC, the room had none of that, nor any ventilation, and was built of the most heat trapping bricks you could ever imagine, nights were hell and full of sweat. If you're fine with that, it was clean alright, they offered room service, and the reception was opened 24/7, so awesome service for the price point.
Read More
Leanne
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

You get what you pay for. The room was very basic but clean. The shower was hot and a decent flow of water. Unfortunately the pillows where really old, but the bedding was clean
Daniel
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great base for visiting london on a budget with parking! Very helpful staff. I have booked to go back there. Very good local shops and great access to the Elizabeth Line.
Keilly
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

All was good! I read reviews after booking this hotel and was slightly worried, but I shouldn’t have been, check in was good, room was ok, clean beds and bathroom, carpet does need a clean, but besides that would use hotel again, close to shops and train station ☺️
Zulqarnain
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All was good
Celestine
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Friendly staff, clean room and good location.
Love
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hi I stayed in this hotel for 3 nights very nice staff sleep and clean washroom room And the staff is also very nice
Stan
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Good hotel to stay very close to A12 and north circular , so easy to get to work .Staff friendly room is cleaned daily with fresh towels sometimes room has fridge as well as microwave. Parking can be a bit difficult at times .
Vilma
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

didn't like from starting, plus they took 50 £ deposit for damages ,I just took a shower and a bit rest and left..I took even rubbish after my self ...so I paid for room plus they took deposit....:( very sad...my recommendation is "avoid " this hotel...a lot nicer around...I even discribe it doggy ( something not legal)
Shaikh Muhammad
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

I just stay 1 day but it’s good, everything is available in room. The lift is not working that’s the only negative point otherwise everything is Excellent. Looking forward to book 3rd time again this month
Kobina
icon-
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Very dirty and smelly rooms.
Dalmar
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

They had free parking which is a positive. The rooms are very old, extremely hot and out dated. The biggest issue is the WiFi you won't have a good connection better off using your phone as hot-spot. Im still awaiting my deposit ive currently chased but they seem to attempt to keep your £100 security deposit and give you all sorts of excuses ive emailed, sent many msgs and had to physically go there yesterday(over 14 days since I left) all you get told is it will be released etc take this as official notice i want my deposit released for this reason I would implore others to not attend. There's a hotel literally 1 min away with no ilford deposit scam tricks and much more Pleasant staff.
Read More
Shaikh Muhammad
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Location is superb. Hotel condition and cleanliness is also really good. I just stay 1 night so not too much interaction with staff But at the check in time there is a boy name Ali he is really helpful.
David
icon-with Friends
with Friends
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Was disappointed to find out long after booking that a "security deposit" was required. Had to comb through the listing because it's so well hidden - these things need to be way more prominent. Staff were friendly but a stupid policy of having to "hand write" my details on check-in was just annoying. Was rudely awoken by noisy people in the hallways at 1.30am then kept awake by metallic crashes and clangs from outside like trolleys or cages being moved around. Room was clean and had a nice shower/bathroom but the twin room I was in was clearly a double that had had an extra single bed put in and moves over, so there was a random plug socket and light switch in the middle of the headboard. All in all, very unimpressed
Read More
Muthaiya
icon-with Children
with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Located close to high street, tube station and bus station. Staffs are friendly and reachable 24/7. Great place to stay
Sara-Jane
icon-Family
Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Overall, a clean and spacious room for 4 people. Television was not in the most ideal place for viewing for everybody, but that would be my only criticism. Shower was hot and powerful, room was serviced daily, and the location was very quiet and ideal for local amenities and travel into London.
Number of reviews per page
20
40