The most important thing to me in a property is location… this was perfect… right in the old town near all of the main sites. At one end of the Royal Route… near the town square… multiple restaurants… as well as transportation The check in was quick and efficient… staff was pleasant. The room was small but cozy… a lot of character. In my room at least, temperature control was controlled by the hotel. I traveled during a cold period and was comfortable. All in all a great experience… would stay again…

Location!

Fantastic hotel, and a fantastic location! I would absolutely recommend anyone to stay there when they’re visiting.

The room was spacious in the heart of Old Town Warsaw. Everything was within walking distance and the room was quiet facing the inside courtyard. The customer service was excellent, they offer breakfast if you wanted or walk down to the hundreds of cafes down the road to include McDonalds. Overall a great experience.

Staff helpful. Room pleasant with great view over the main Old Town square, including Castle. Perfect location really. Next door to Castle, edge of the Old Town streets, next to meeting place for walking tours. Nearby cafes and restaurants. 100 metres from bus stop for the airport

Great location, basic room close to castle and main area but still pretty quiet!

Erg nice staff!

Guests should know in advance there are no elevators

4th floor no elevator. Traveling with person who couldn't do it

Had a reservation and then had an mobility issue. To get to reception i had to climb 2 flights of stairs. And then i would have to climb more stairs for the room. I could not do it. I did not recieve a refund and went to stay in a different hotel I do not recommend

👍

The staff were very welcoming. It’s a great location in Old Town. Uber/taxis can’t drive to the door. You need to walk across the square which is confusing when you arrive and don’t know exactly where you are going.

Clean. Polite and helpful staff. Perfect location for Old Town. Loads of cafes/restaurants nearby. Would use again.

Great place to stay in the city center. Great location and wonderful staff.

Nice clean rooms and close to a lot of restaurants and bars

Staff was very friendly and helpful. The location is excelent. The room was not very well phonically isolated and some noises woke us up in the morning. The bed was not the most comfortable either. Overall though we liked it because of staff friendliness, location and a good price.

Good

Incredible ✨ Thanks for such a wonderful experience

Loved my stay at the Castle Inn. It’s in a great location walkable to Old Town shops and restaurants, yet very quiet for being in the heart of a popular tourist area. Easy access to public transit. Staff were very friendly and helpful and you could tell had a passion for what they do - great hospitality!

The front desk staff were amazing—very friendly, professional, and helpful—and the room itself was very clean. The location is also excellent and convenient for getting around. However, I can’t say I really enjoyed my stay overall. The room’s design tries very hard to be “unique,” but it sacrifices practicality and doesn’t make much logical sense. This all made for a rather uncomfortable stay. For example, there were three chairs (two hard wooden "antique" chairs that needed padding and a pleather loveseat that just faced into the room) but nowhere convenient to put our luggage. There was also a vanity, but none of the chairs were the right height or style to use with it comfortably. The bed was also quite uncomfortable. So they sacrificed substance for style but the “artsy” elements felt a bit slapdash and cheap rather than thoughtfully designed. Overall, it just didn’t feel very well thought out from a guest’s perspective. I think it could have been amazing, but then it probably would have been out of my price range.