7.4
Pleasant
From 1,000 reviews
Cleanliness

7.8

Room Comfort

7.0

Location

8.4

Service and Facilites

8.0

Traveler Reviews Hotel Panorama

Number of reviews per page
20
40
Top reviews
Miguel
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean room and close to Accademia
Palma
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Spacious room. Great location. Good breakfast.
Ashley
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location, amazing views. Staff were very approachable, friendly and welcoming. The ability to store luggage in the reception area was extremely helpful and convenient. The main complaints we had was our room, while clean, was outdated and not as shown in the posted pictures. Also the mini fridge in our room didn't work, which was unfortunate during the heat wave.
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Riley
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice location and the staff was friendly. The there are fees you must pay when you get there in cash, I wasn’t made aware of these. The bathroom had a weird smell and was dirty. Overall 3/5, good budget hotel in a nice location
Shane
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We liked the staff (Lorenzo was a nice help) and the stay was quite nice but the air conditioning wasn’t working very well and we ended up sweating nightly.
Harrison
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Half of our rooms didn’t have hot water for their showers for 2 of the 3 days we stayed there.
Rosanna
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It was a wonderful place to stay , very convenient location. Close to everything very comfortable. Staff very friendly. Would do it again.
Alejandra
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Great location easy access and staff was very friendly
Gabriela
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The breakfast was delicious and the people there were so friendly! 100/10 highly recommended
Darryl
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

I was staying in this hotel before I connected with friends at a differemt property. Staff were friendly and rooftop was a nice touch.
Tammy
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Good location near historic section, but very small room, tiny bathroom, breakfast very mediocre. However, staff were wonderful and very helpful.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Quiet location on a street just 10 minute walk from the Duomo. Basic room had limited view as shutters were blocked by scaffolding. However, just grab your (paid) breakfast and pop up to the rooftop terrace with fantastic views of Duomo, Palazzo Vecchia, etc.
Flora
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

N/a
Jim
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

We paid online then had to pay again upon arrival? Room was small, no mini fridge in room. Had to ask for air conditioning to be turned on in room each night. Bath room very small, had a leak under sink they had to fix while we were away. Not what we expected in a hotel stay, UNLIKE the Maiori property we stayed, in Amalfi area.
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Mohammadreza
icon-Leisure
Leisure
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Clean room. Staff good.
Cezar
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

It is within the Limited Transit Zone so if you drive you have to use a garage service or get fined so add EUR30 to your bill per night automatically. This area of Florence does not have signs screaming at you when you enter the Zone so once you are in your only choice is a EUR90 fine or the garage. If I knew this detail I would have looked for a hotel outside such zones.
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anay
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

You get what you pay for. Location was perfect! Close to the everything. McDonald’s is really close by. We didn’t have hot water or a working tv. We were only there 2 days so we made it work. But it was not easy. There was an elevator and they did hold our luggage for the day.
Felix
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

10/10
Francis
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

I had no idea the front desk would be on a floor other than street level, which meant it took a while to actually find it two floors up. The staff seemed charming as was the decor. The room was comfortable and clean. Exterior construction meant some noise and a scaffold outside my less than panoramic view window. Odd. Is the view only on the roof during breakfast? I never made it up there. Coffee bar 24/7 unless you want coffee at 7:30 am. Mysterious. I didn't want coffee at the 8:00 breakfast. I didn't want breakfast at all. I just wanted coffee at the unreasonable hour of 7:30 am. Lastly, when my passport is at the front desk because that's the law, wouldn't it be cool if someone were behind the desk, or at least the passports were secured somewhere. ANYONE can walk around and take anything they want because having someone at the desk at all times is just absurd. Lastly, one charming friendly face on the afternoon of 18 June made the visit positive for me. so, thanks for that conversation, also thanks for the lovely artworks throughout the 2nd floor. - sincerely, Frank O.
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Andrew
icon-with Partner
with Partner
2.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

Major building works in progress outside, noise started at 07:30 and was like trying to sleep on the runway at Heathrow (wont allow us to upload video!). Shutters removed without warning allowing workmen on scaffold to have unrestricted views into room. Desk staff shoulder shrugged. Overall not great; decor very, very tired. Aimed for arty, missed badly. Description on website misleading. Would not recommend.
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