We had issues prior to arriving- the hotel didn’t respond to Expedia to assist or resolve. The breakfast was an absolute joke- to the point I would rather miss having breakfast and just go out for dinner, rather than risk the stale limited choice. We paid for a dinner buffet- there was no buffet, it was a choice of one of two options for starters main and desserts. Again overpriced and tasteless. Also you are not allowed to order takeaways to the hotel or bring food (despite the fact if you try and order room service or attend the pool bar there is no service as they are busy watching football). We won’t be coming back and I wouldn’t recommend. Waste of money and poor service.

It was good but not as expected as the room is small

Very nice hotel, the staff were helpful and polite. beautiful view at the terrace

An ok hotel for the price paid. However, you can get a better place to stay in the vicinity with £10-£15 more per night. In terms of service - for a family of 4, we were only provided two towels as this is kind of their policy. I had to ask at least 10 times for 2 more towels. They don’t allow any take away food in hotel room which was a surprise considering apart from single ok state highly expensive restaurant, there are no much options to eat in the hotel. Room was in ok condition.

Hotel staff are exceptional.

"I had a great experience at imperial Plaza. The room was clean and comfortable, and the staff was helpful and accommodating. The hotel's location was also convenient for exploring the city.

The property has an incredible staff who are always patient and kind. Will be coming again and again

This Hotel is good in Location and reasonable price with family swimming pool. My kids loved it

Staff are friendly enough but hotel is quite tired and needs a refurbishment. Quite a few issues with hot water - it takes 10 minutes of running the shower to get hot! Breakfast generally good and staff very helpful and attentive.

As always the staff went beyond will be staying again!

Towels needs to be new, rooms decor needs improvement

No hot water most of the times Intercom not working Food taste was so poor No Vegan or Vegetarian options We had to eat outside though we had paid for half board

There was no Hot water during the stay and everytime| we had to request for hot water and sometimes there was NO WATER from the tap at all which was very inconvenient and unacceptable. Food was very basic and no choices for vegetarians or vegans . Swimming pool is a lie. It is under renovation and we didn’t use it during our stay and were not informed during booking which was made a month ago. Spa facilities are not usable too. All of this issues we faced when the hotel is fully booked and we heard bad experiences too from other people stayed during the same time

close to city

This hotel is a good option if you don’t want to stay in the Medina. The breakfast room is amazing. The pool seems great although they are doing some work construction next to it. I bet it will look amazing in a few months. I found that all the employees were very kind and helpful. Receptionist, front desk agent, doorman, people at breakfast room. The room was clean and very comfortable. It has a cute balcony. I would recommend it.

The staff were really nice when we came here and the breakfast was delicious

Good

The Hotel is ok .The staff are great and really helpful. From reception staff,to the chefs ,servers ,and the security staff there were all very helpful. The rooms could do with updating and the Poole is 1,8 m only small section is for kids snd is 0.5 m wich is not great for children to play around. Overall is value for money if you need to stay night or 2 .

Night staff was so rude and i booked room for 2 nights but i stayed only one night there and i left hotal next morning..i will claim my money back cuz of stall behav

Good customer service