Very kind staff. Excellent value.

Lovely hotel and friendly staff. Perfect location

Friendly, welcoming staff, room had everything you would expect, clean and homely. Great location, central to cathedral and town centre.

Good location, friendly staff, bar area was nice but not much atmosphere, it was really quiet, we were the only family sitting in the bar area but that may have been down to the fact that it was a Sunday night. Rooms were bigger than expected which was nice! The parking was a bit of a pain as we arrived earlier around 11am. When we checked in we had to go back to the car park and pay for the hours we had already stayed, then we had to drive out and back in the car park to start the 24hr parking at the discounted rate with the hotel. This was just a little inconvenient but not the end of the world as it was only a short walk from the hotel. Overall we had a lovely stay and would stay again.

Excellent variety of food for a continental breakfast.

Very clean room. Staff very friendly and helpful. Very good continental breakfast and facilities.

We had an absolutely amazing stay here at the Pilgrim hotel! Canterbuty itself is a must-see town if you are visiting in England and I would highly recommend this boutique hotel. It was charming and clean. Staff were nice and available when needed. Continental breakfast was very good! More options than most. I would absolutely stay here again and hope to be back. :)

Perfect location - walkable to every major attraction in Canterbury. It is an older building but it gives it charm! :) the continental breakfast was good. Overall, great stay and would 100% recommend this hotel to anyone.

Check in was difficult. No bar after 10.30.Was,accused of breaking a lamp after we had left. Reasonable breakfast.

Breakfast was very poor. Self service but at no stage in the 45 minutes I was in the breakfast room did any staff member come and refill the milk jug, the fruit juice jugs or anything else for that matter,. Simply stated, there were no staff attending to breakfast!

Very overpriced for a pokey & worn room & very cramped overall-could barely get in the bathroom. Staff friendly but under-resourced - ie at times no one on reception,breakfast room or at the bar. Breakfast perfunctory offering & no service.

Whilst location was good, very difficult to get heavy luggage from car to hotel. Bollards blocking every street nearby. No instructions from hotel to assist. Staff member unhelpful

Lovely Hotel. Great location, very central. Sadly bed and pillows a bit hard for me.

The location is in the no-cars zone, plan ahead carefully if you drive. The building is very old, as is to be expected for the area, but well maintained. Easy walking to all attractions and lots of dining options.

Funny smell in the bathroom. Annoying that breakfast was only continental, as it wasn’t obvious when I booked. If I’d known I’d have gone elsewhere for breakfast.

Friendly helpful staff, GREAT home baked pastries for breakfast and very convenient. Nice to stay in a hotel with a history. The sloping floors in the bedroom is a bit disconcerting

Very convenient and good value for money

South facing window made room warm, even for April. Probably cold in winter

Room was tiny and bed was one of the most uncomfortable I’ve ever experienced in a hotel. The whole place has more of a hostel feel, including the dining area which was cold and unwelcoming. The food (breakfast) selection was ok and the location was good although the staff I encountered did not appear that bothered about anything, giving the impression they were disenfranchised with the roles and their employer. The building itself is old and in need of a major refurbishment. I do not think the value for money was very good.

Good location, quiet