Clean

The refrigerator nor air conditioning worked. We asked for a different room and staff declined. There was a raid on an adjacent delapitated building all night long with police sirens. This was easily the worst stay.

The property itself was very well maintained. It was clean and the A/C was cold. Unfortunately once you left the hotel it was slightly less appealing. Graffiti everywhere, homeless people laying on the sidewalks, and not a whole lot in close proximity. We ended up taking taxis/ubers everywhere which basically wiped out any savings versus staying in the more “touristy” part of Rome.

STAY AWAY! Barely a 2 star, don’t let it fool you. It totally ruined our stay in Rome!!! Hotel located in the ghetto. No better street you can get into the hotel, all with dog poop or human feces on the street. Then there’s a humanitarian shelter/camp right outside of the hotel for 2 out of 4 nights during our stay, cops blocked out the street, tons of people sleeping on cots all over that street. The hotel staff never checked on hotel guests with this inconvenience at all. Never bothered to offer anything to ease up and better the experiences.

I am disappointed with my experience at this hotel. During my 6-night stay, my room was not cleaned on 3 of those days, despite housekeeping being an expected part of the service. Returning to an unmade room with used towels and no replenished amenities was frustrating and not what I expected from a hotel of this standard. In addition, the hotel’s advertising regarding access to the pool was misleading. The property promotes pool access as part of the guest experience, but this was not accurately represented. This felt like false advertising and was very disappointing, as it influenced my decision to book this hotel. While the location and some aspects of the hotel were satisfactory, the inconsistent housekeeping and misleading advertising significantly impacted the quality of my kid and I stay. I hope management addresses these issues to ensure future guests receive the level of service and transparency they expect and pay for.

Nous avons pu discuter en français avec le personnel de l’accueil. Un bon endroit pour le diner nous a été suggéré. Nous avions une belle grande terrasse avec la chambre!

What really made our stay so pleasant was the whole experience, specifically your staff. They were exceptionally helpful, friendly and supportive.

The staff members were extremely nice. Good coffee in the morning! Great hotel for the price per night.

The staff was super helpful and can assist you in English in getting settled in and getting around (calling taxi etc). The property is secure and they have people checking that only guests are on the premises. It’s also very well lit at night so you can walk around the gardens and bar safely. The comfort room was spacious and mine had a balcony. The building itself has a beautiful balcony overlooking the neighborhood. The hotel is super accessible to train, trams, and buses all within 10min walking distance. Was also walkable to the Colessuem (20 min). They had breakfast for €10 but I didn’t not use that service as there were plenty of cafes and groceries nearby. Also walkable to the Termini (15 min) for transport to other cities or to the airport. Overall, great stay and wonderful spot to explore Rome.

Everything is fine, close to the metro Manzoni (~7 min of walk), some pizzerias around to eat. Renovated chamber, etc. One inconvenience though: they have a small outside swimming pool, and when it was +36+38 it was full of water but not allowed to swim (for some reasons A-B-C ...). Buit overall, yes, I could recommend the Cross hotel for staying.

Most of the staff was friendly and helpful. However, there was one woman at the front desk who had a bit of an attitude. Also, the air conditioning did not work well and the rooms were extremely warm and a bit small. Lastly, we booked this place as it mentioned there was a pool, but when we checked in and asked about the pool hours, the not-so-friendly woman at the front desk said it was "not ready yet" and they were "still working" on it. Very disappointing. But the hotel was clean and one of the nicer ones in that area.

Very pleasant and clean, pretty building with good ac

The hotel was in a great location -not far from the metro. The hotel was clean and comfortable. Staff were helpful and friendly. I would stay here again!

Excelente

Very nice the staff was very nice as well The breakfast not so much but I think that is an Italy thing

Superficially a great hotel, but very basic amenities. We had 2 rooms with various issues. Scuff marks throughout the room walls and floor, and what looked like hammer marks on one room door. An infuriatingly temperamental electronic door locking system, which needed repeated resets to secure, no help from reception staff on this. Second room has badly fitted shower attachment and ineffective air con. They advertise the terraces as a destination; there are no amenities here, just wobbly patio furniture and no cushions - though they will bring drinks up from the bar on request. Reception staff were indifferent, waiting staff much more attentive and helpful. Decent breakfast, good choice of options.

Staff at Garden Bar was exceptional and very professional. Pleasure to talk too.

The place is amazing, all clean and organized. Staffs: Breakfast staff very organize and polite!! 10/10 Bar staff from the night: amazing, polite, the bar very goood if u want to spend the night and have some amazing drinks Reception staff: didn’t have a great experience honestly, didn’t have a great welcome one of them ( the one on the left side) had a bt*{#% attitude Making me feel like I was asking for favours when I went to expend my money, of course I was confuse because I’m not from Italy, some things can be confusing sometime but no matter if someone is confused a good costumer service , attitude or vibe Change everything.❤️ (I never complain it’s not personal but felt so weird,)

The breakfast was very good

Everything was great!