The staff are very friendly and helpful. The room was very nice. Perfect location.

We enjoyed our stay, staff was very friendly when we checked in. The hotel has several excellent cafes close by, location was decent nice by day and close to all the amenities, and old town.

Very good short stay. Thank you

Air conditioning doesn’t work properly and shower head falls on your head

Wi-fi did not work. AC did not work. Breakfast was very limited. Very loud all day. Staff was very friendly. Location was good.

Good location for getting to the old port and the main tourist areas. Nedo who checked us in was very friendly and helpful. Breakfast had a limited variety and the same same selection each day but given it’s free, it was decent. Our room was clean and fairly standard. The one downside was a constant noise from another A/C unit which we could hear when ours was turned off.

Bare bones place to stay. Adequate for one night

Great room size, plenty of space. Comfy bed and dark room. This room was above the Irish Pub so was definitely noisy but the windows did a good job of blocking most of the street noise. Staff were lovely and helpful, easy walk to the train station.

Great hotel, nice people. Nedo went beyond in service, he is mang't.

Great location, not too far from the train station and easy walk to old town sights. Large room, a little dated, air con issues for a while which was annoying, but they resolved it.

Location

The hotel itself was fine but the area is sketchy and hectic. Parking and traffic is a nightmare. Probably safe but who know’s. Seems like lots of university kids. Don’t eat the 9 euro buffet down the street. Not exactly proper temp. And pretty sure it gave us the runs for a day.

Good location . Nice people. Good weather . Close to aquarium

The location is great, very close to the Piazza Principe railway station and main streets with numerous palaces under UNESCO protection. Genova is an amazing historic maritime Republic, definitely worth visiting.

My room was not as difficult to navigate as the one I had on my visit the week before. There was only one step up (into the bathroom) rather than also having a step up into the room. The bed fit the size of the room better and there was a desk and chair.

Reception person was on the phone for several minutes while I stood ready to ask questions. I turned to look at brochures and finally went into dining room--still no acknowledgement of me and still chatting away on the same, apparently personal, call. After several more minutes I returned to stand at the counter in front of the coffee/espresso machine and continued to wait until the call was ended and I could ask for a cappucino.

Great location, friendly staff, decent enough breakfast. The hotel is an old building so that comes with certain quirks, eg, the lift. But it's a great location - not too far from the station but very handy for the old town and the marina area. For the price, I thought it was good value.

Old hotel, small and dark room but very friendly service.

Great location - easy to get to the funicular, beautiful church across the way, close to the water and the train station. Bathroom was ridiculously small. Room was fine. Staff was very helpful. Elevator was terrifying and took a long time to arrive.

Location to train station and attractions very good. Staff could be friendlier. Disappointed that we were not offered a refund on one night we did not use room due to rail strikes, even though we alerted staff a day in advance that we would not be arriving until following day.