Poor selection at breakfast, no pastries etc

Serves the exact purpose for a quick stay. Staff around if needed although need to ring. Pics very similar to the actual room.

They're having work done so amenities listed on the site aren't actually open. No bar, no restaurant and it's a bit isolated, you need to be able to drive somewhere for food. Skeleton staff. The management need to employ an appropriate number of staff. Reception often isnt manned with a notice up and during breakfast, the one staff member is serving people and doing reception which is in a completely different place. My room was run down with a constantly running tap. Definitely wouldn't stay here again. Hopefully it'll improve when the refurb is finished. The listing should be sognificantly updated and make it clear what is actually available on site. I'd not have booked if I knew I couldn't get food. Due to disability, I have to plan my energy carefully and this knocked me significantly.

5x the original price they charged me due to Cheltenham. Very poor all round. If I paid the original price it wouldn’t have been as bad. Hum out of order, lots of work being done. Just a very disappointing stay. They price they charged was disgraceful

Good stay and definitely will stay there again

Ok

Room was great. Plenty of space and very clean, good shower.

The hotel is undergoing extensive renovation. The room was clean, staff were helpful and polite, and the breakfast was excellent

Sat at reception for 20 mins before anyone appeared after more than one call to the number given at reception. However rooms were clean and breakfast was good.

I walked into a building site. No ceiling in reception just cables etc hanging down. No restaurant. No bar. Room I booked was a suite which was meant to have a separate seating area. The room I got wasn’t like this. The door frames were all chipped. The walls had paint peeling. I asked for a refund and found somewhere else. No where does it state in their website the condition of the hotel.

whilst the hotel was under refurbishment ,our room and bathroom were clean and comfortable. We had a medical emergency during our stay and the staff were excellent with their concern and assistance, for which we were thankful. In view of this, we would consider using the hotel again in the future

There was unannounced building work, no restaurant, dirty, and dated

Room was clean, but basic. Breakfast was reheated.

Good welcome and service by staff. Kitchens weren’t open and the hotel is undergoing renovations.

This really doesn't look like the pictures. Walls scuffed, chairs really dirty. The bathroom walls need a scrub, mould and yellow/orange stains and a dirty shower curtain. We literally stayed for 7 hours to sleep on the way to somewhere else so it wasn't the end of the world. The bedroom was ok and we slept fine.

The rooms was shockong, dirtys stained walls and carpet, toilet was falling apart. Very noisy, just generally a tip.

Room was lovely the staff were really good and the breakfast was good

Hotels was very noisy and as we arrived to our room a person walk into the corridor smoking which smelt like drugs - not pleasant with a 4 year old child with us

room was a bit dated and the bathroom could do with a re - furbish as well. staff we dealt with were really polite and helpful. no bar and no restaurant did not help, being re - furbished. would stop there again.

Stayed here for less than 10 hours on business - arrived 2100hrs and left before 0700hrs. Loads of space on car park even when arriving late at night. No one in reception to check me in after a 3 hour drive and another guest waiting whose room card didn't work after checking in. Calls made to a mobile number which wasn't answered and a 5 min wait. Room was best described as basic, 2 tea bags,, 2 coffee's but only 1 sugar & milk! At 0530hrs i found the towel to be the size of a tea towel after showing. No one in reception when checking out - just a container on the desk to put the key card in. One night stay at shirt notice was £55 - the old saying "you get what you pay for" is so true - this was chosen purely on the poor weather (snow) and the location to a training course the following morning