Absolutely perfect stay!

Amazing stay, great facility and location

One of the best hotels I’ve ever stayed at. Beautiful building. Excellent location. Amazing views of Lugano. Rooms are spacious and clean. Amenities are excellent. We had one day of bad weather and used their indoor swimming pool/hot tub facilities. It was amazing. Breakfast was excellent. I highly recommend .

Fabulous location central to the lakefront and downtown. Lovely hotel with a wonderful indoor/outdoor pool and sundeck

This is a beautiful hotel with wonderful views of the lake. The staff are very helpful and breakfast is wonderful with excellent service in a beautiful room with lake views.

Wonderful hotel. Great location. Welcoming staff, beautiful interior

In two weeks of travel in Europe, we had one bad meal -- at La Veranda. Everything that went into my mouth was distasteful. Portions were ridiculous, and prices were obscene. I expected fine dining at a high price. Instead I got lousy food at a high price! Think about it....five (small) tasteless, chewy ravioli, in an unpleasant sauce, for $ 50. Really?? This was our last evening, and I wanted it to be memorable. It was, but not in the way I had hoped! Everything else about the hotel was appreciated.

Great location

By far the best hotel on Lake Lugano. Amazing spa

Nice hotel Very good deal

Elegant hotel…fabulous people..highly recommend

Best hotel experience ever & we’ve stayed in a lot of amazing hotels. Staff was exceptionally caring, spa was included, food with tremendous and location was excellent. Lugano is the most beautiful place in the world.

The location is perfectly located across the street from Lake Lugano and within a short walk of downtown. They have an amazing Spa and a Michelin Star restaurant. The staff is always so friendly and makes us feel at home. This is my go to spot in Lugano.

Great facility

I was an amazing hotel in a great location. The hotel staff was amazing. They made great recommendations for food.

This hotel made our engagement very special. Our suite was Amazing!!! Hillaria (No Glasses) at the front desk was Very Instrumental in making sure that our stay was enjoyable. All of her recommendations were Spot On. Thank You Hillaria for making our stay so memorable. Kind regards, Tony & Robin

The staff were nice and a great location but the food and beverage was more expensive than the room. Also the rooms were very old and outdated.

Being met at the station by Luca in the shuttle was a lovely start to our stay. He and all staff are very helpful and friendly.

The reason this review gets a single star and not zero stars is because of how great the people are. Experience-wise it has been two weeks and we are still dealing with the repercussions of our stay. During our time at the adult indoor spa, there were multiple kids that were being very poorly supervised. We didn't mind as we were flexible and assumed it would not implicate the upkeep of the property as there were many staff on deck. The disappointment began when we realized the hot tub was not at all hot and after spending about 20 minuted in the bubbling water we were appalled to discover that there were multiple pieces of poop on the floor of the hot tub. Disgusted does not even begin to cover it. TMI but - This actually led to us both acquiring an infection we're are still dealing with two weeks later. The situation was not at all remedied by the property and was only met with a subpar apology and nothing further. I feel as though such a disgusting, terrible experience merited a little more of a follow up and my wife could not have been more disturbed and upset by such a nasty experience. It really did ruin our stay and trip to Lugano and for these reasons we would definitely opt for an alternative property in the future.

Great location, awesome staff. Overall amazing.