The check in was complicated. No one was there right away, there were tons of emails in Expedia. With limited internet capabilities it was a complicated process. The fee being paid at check in with no one there right away was complicated as it kept rejecting my credit card (which was working). Someone showed up eventually and was helpful, but we didnt know if our room was ready or what to do in the mean time. One of the people in our party had no AC and it was over 90 degrees. No hot water in the whole building and no one informed us. We learned through word of mouth. Was the place inexpensive? yes. Was it clean? yes. Were the property owners polite? yes. But the other things happened too. So weigh what is important to you when you book.

The place was very nice; however, getting in contact with staff was difficult because there was no reception. The staff members are lovely and helpful, just difficult to reach.

It is a budget hotel and budget is what you get. Location is great, however the room is starting to look rather dated. I had a few issues throughout the stay. 1) the room stopped automatically locking itself - it was deal with within an hour but that was quite frustrating as I could not leave my belongings in an unlocked room - there is no safe to leave the valuables in 2) the aircon was my biggest issue. Every 30min to an hour it would start working extremely loud, this would keep waking me up at night so I had poor sleep all three nights I stayed there. The staff said nothing can be done as apparently all their aircons work the same way. I've never stayed in a hotel where the aircons would work this loud before. The pillows are also quite thin so didn't add to great night sleep either. 3) the shower drain was partially blocked. I kept standing 5-6cm in the water when showering. This should be looked at. It's just unpleasant showering in the water that is sitting at the bottom of the shower. It's definitely not a 4 star hotel, a cheap budget option if you want to stay at the heart of the city but the amenities are reflecting the price point. For me, good night sleep is key when I am staying at the hotel therefore I would not stay again so that I don't have to deal with extremely loud aircon waking me up at night.

The location of this hotel is fantastic. Short walk to the observation deck/funicular; right by freedom alley with all the bars and restaurants. It was very easy to find and check in was simple. Codes emailed about 30minutes before check in time. All very simple. I was very happy with the room quality and it was larger than expected. For the price I don't think you can better this. If I was staying in Kaunas again I would certainly stay here again. Parking was easy as right outside, I guess as it's first come first served you could be disappointed; I think there were about 7 or 8 spaces outside. Clean, good price, great location, and comfortable - what more can you ask for?

Clean, modern and spacious room and bathroom. Good soundproofing. Easy self check in with door code. Overall very good stay. The only minus, that there are only few AC sockets and they are in weird places.

No stuff

Warning: check-in is automated and there is no front desk / reception. This was only made apparent after booking. I was unable to cancel without penalty. The hotel starts sending you slightly unfriendly messages and suspicious links, to add your financial details. It all worked ok in the end, but was unpleasant and a little bit stressful before even arriving. Kaunas is a lovely city, I've been many times. This is the only hotel I've stayed at that requires your card to be blocked out (a bit like booking a hire car). The room was ok, although extrememly hot. Breakfast was good though and the staff in the restaurant area were helpful and friendly.

There’s nothing wrong with the hotel itself. It’s in an attractive building 30 seconds from the main square. The only criticism of the facilities is the weak air-conditioning. However, the check in process leaves a lot to be desired. There are no staff. There’s a very complicated online check process And it’s a real hassle to get the code for the front door and for your room. This is far more complicated than it should be and is the worst experience I’ve had of the hundreds of hotels I’ve stayed at in the last few years. The hotel was not refundable and if I had known about this process beforehand, I would’ve booked some other hotel. There are lots of alternatives. To top it off, the power went out on the evening of my stay. You could not call the central reception which is offsite because the power was off! I finally left the hotel and had some dinner at a restaurant and 90 minutes later Power had been restored. Overall, not a good experience.

Great hotel, great location. We really enjoyed our stay!

Wonderful hotel - centrally located, very clean and well maintained. Room was spacious and had everything that one would need. And the best amenity is the free e-scooters that they provide - an amazing way to explore the city. Would highly recommend this hotel to everyone (the only downside is that there aren't any lifts in the property)

Didn’t like the welcome at all. Tough carrying 3 heavy bags up 3 floors. Large bedroom but sparsely furnished made it feel a bit sterile & without any theme or character. No shelf in the bathroom for toiletries by the sink

Rooms spacious

Everything good but strange not to see any staff

Good location close to the high street. Loads of shopping and sightseeing. Close to the river and the castle. Room was tidy, carpets a bit outdated, could be lighter in the corridors. Early check-in was really helpful, so no complaints. Very good location and plenty different cuisine restaurants around

Amazing location, very quiet, clean.

Nearly all good and definitely loved our room overlooking the street cafe. Just feel that a 4* should have a little more personal interaction e.g. have a reception and a representative to talk to if required, not just emailed a bunch of codes to get access.

Really hard work to check in! Despite trying to call them, using the intercom, emails, WhatsApp’s etc etc it was really hard work to get any information! No one present on site at all to communicate at all. Overall position of hotel is excellent but be aware a lot of improvements to the surrounding area are occurring around it.

For the value is way overpriced

Check in was a little slow and difficult Not user friendly Done my WhatsApp Also check in information did not arrive via email until after 15:00 on check inday

I loved my room. Nicest hotel in the city