9.2
Exceptional
From 1,004 reviews
Cleanliness

9.6

Room Comfort

9.0

Location

9.8

Service and Facilites

9.4

Traveler Reviews Imperial Hotel

Number of reviews per page
20
40
Top reviews
Philomena
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast was very good with a wide selection. Evening dining was also good, with a good menu
Ann
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lovely choice of breakfast menu Good evening menu All staff were attentive and very clean rooms Thank you
Philomena
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast was exceptional with a good choice, fresh and well cooked.All staff were really friendy and competent. The whole of the hotel was clean and tidy and well maintained
Vera
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Love the hotel Sunday roast lunch was awful.
Jane
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lovely comfortable interior with amazing views. Staff are extremely attentive and helpful.
Bernard
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff were lovely, helpful and friendly. Room was clean and bed comfortable and the food was excellent. Would definitely recommend this hotel
JANICE
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

the room was really clean although the reception could have done with a dust especially under the tables as you enter. the staff on our first day were great but the key card did not work 4 times and they did state if it didnt work on the 5th they would have changed our room but really as an after thought this should been done after the second time. (we were offered a complimentary coffee while we waited for them sort it on the firsr occasion). I was always taught that you treat your last customer as well as your first customer so on our second day i felt sorry for the last customer of the receptionist on that day - rude. the breakfast was great and all staff attentive. the bar staff were also attentive.
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Nidhi
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We had a amazing stay at the Imperial Hotel. Very close to the beach, pier and town centre. The only thing I wish could be better is room service.
Bernard
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Breakfast was excellent with a great selection of food on offer. I could not fault breakfast staff,housekeeping staff or any other staff members. Everyone was very friendly and polite.
Debbie
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very nice hotel, perfectly positioned on the sea front, lovely decor and interior. All staff very helpful and approachable Claire on Reception really stood out for her helpfulness and Abbie one of the breakfast waitresses who smiled and helped whenever approached even under pressure. lovely, clean and spacious room with balcony on floor 5 , Breakfast and service was exceptional good range of choice, constantly replenished. Additional items were available to be freshky cooked for a small cost such as kippers,salmon and omelettes to name a few. really appreciated the lovely touch of easter eggs on the tables at breakfast and eggs for kids for Easter Sunday.
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John
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Yes it was.
Margaret
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Outstanding, thoroughly recommend
John
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Our room had a side view of the promenade/beach which we knew before we stayed, next time we will book earlier to obtain a room with a sea view, the room was spotless-thank you to the lady who looked after it. The staff were extremely pleasant and helpful. We had no cpmplaints whatsoever.
Akila
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great location
Michael
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Bar food in the evening was poor. Unable to cope with my garlic allergy leaving me with only fish and chips to choose on the menu. Fish and chips from the chippie would have been far better and much cheaper. The room was lovely, and clean.
Shreeram
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Our 5th floor room was not sea facing, pretty noisy and had poor heating. So sleep quality wasn’t great. I was surprised to know that the hotel charges a whooping premium for sea facing rooms not mentioned on hotels. Com. Bottom line - be prepared to pay more for sea facing rooms. Breakfast, gym and pool facilities are great.
Fiona
icon-with Partner
with Partner
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Bathroom was big and cold, both the radiator and heated towel rail were off. Breakfast was average, fruit and pastries were not being replenished. Ordered breakfast from the menu, was asked 3 times regarding the item that was chargable, and had to sign for the extra charge before the item arrived. Omelette was not cooked in the centre (raw egg), and arrived 10 minutes before the haddock, usually breakfast items for the same table are served together.
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Alison
icon-with Partner
with Partner
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Very nice room with a great view from the fifth floor. Excellent breakfast
Michael
icon-with Partner
with Partner
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Yes
Alexandra
icon-
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

A lovely experience, the room was beautifully clean and well appointed, the staff extremely pleasant and welcoming. A little touch of old school luxury, I would highly recommend.
Number of reviews per page
20
40