There were several issues with things not working as they should. TV not functioning. Other issue was the gym not being open on time. Maid not leaving bath towels.

I booked and paid through the app, but at check-out, the hotel didn't provide an invoice because I booked through Hotel.com or Expedia. My trip was for work, and I can't justify the expense. I called Hotel.com, but no one resolved the issue; the people who answered didn't speak Spanish. Expedia wouldn't answer my calls. In short, I won't book through the app again because they don't provide a tax invoice.

No entregan factura por alojamiento, si contratas a traves de Hotel.com o expedia

Loved the place

All Good

Excelente atención ,comodidad 200% recomendado y a solo 5 min del centro

The room is very clean

Clean room helpful staff

N/A

Very clean. Good service.

La comida no es nada rica, parece sacada del microondas, además se negaron a darme mi factura completa. SI TRABAJAN Y REQUIEREN DE SU FACTURA, NO SE HOSPEDEN AQUÍ, DESPUÉS NO PUEDEN COMPROBAR GASTOS.

Nice hotel

Ok

We stayed in suite 840, the unit was old. We had a kitchenette with no dishes. We requested dishes and received two tablespoons, two folks, 2 butter knives. 2 cracked plates, a teapot and one skillet. The upside, the housekeepers does a great job in cleaning the unit each day. The staff is very nice and accommodating.

Na

The stay was good. I was charged for an extra room once I arrived at the property. After contacting multiple people they refuse to refund. Be aware when asked to pay for anything.

Staff,Housekeeping and restaurant were excellent

Excelente servicio personal, muy atento en el Front Desk los bell boy súper educados y listos para ayudar

Liked the villa that we stayed in. It fit every need of ours. Staff and facility were excellent!

Love this hotel