The Staff were so friendly and helpful Rooms clean and comfortable. Even a Dyson fan in the room to stay cool Pool a bit busy for me but it was nice to see children enjoying it I chose the wrong time to use it As a single female traveller felt welcome and secure Definitely visit again

Half hall not finished other side inside floor without carpet. I had good sleep well.. but I couldn't reach close the window long bay shelf.. lol. Red sofa but bit low.. lol. Disabled shower room is bit old floor & flood toward front door inside bathroom.. toilet seat bit close sink but it ok..other handles hold are brilliant.. lol thanks for stay hotel.

Some of the rooms are being renovated,so some of the corridors are being worked on,service was good

I didn’t look properly when I was making a booking that this four star hotel has no air-conditioning. I would have never stayed there as the heatwave was unbearable. My daughter, who lives in Port Sunlight suggested that I would be more comfortable in the hotel with air-conditioning. How wrong we both were! The check-in was very smooth. When I arrived in the room I discovered that I had only one tiny fan and the second one that was not working at all. I had no glass or bottled water. The duvet on the bed was very heavy and winter warmth( in the heatwave). I could not sleep as it was so hot! Plus the blackout blind sticks out and makes noise when the window is open. The room is not dark and allows street light in, so no decent sleep. It is not very Next morning I raised the issue with no bottled water and no glass at the reception and they told me that you don’t get a bottled water in the standard room (in four start hotel!!!). They said that I will get a glass and they will see what they can do about the duvet, if not I could just get a sheet. As for fans they said that you only get one fan per room. However, i never got a glass for water or to put water in the kettle or nobody has done anything about winter weight duvet. At £125 a night I could have stayed in nearby Travellodge for half price. I didn’t haven breakfast there as I only have plain yoghurt with fresh berries and some seeds for breakfast so it would not make sense for me to pay for the breakfast.

First time staying at this hotel, on entry the staff were very welcoming, facilities were more than expected. Good food, amazing sleep as our bed was very comfortable. Couldn’t have asked for a better place to stay for the weekend.

The staff at check in and throughout our stay we're really friendly and helpful, we felt at ease straight away The room was a good size, recently refurbished and very comfortable. The breakfast was delicious, both hot and cold options, and the dining area was well spaced out. Would definitely return to this hotel if we were in the area again 😊

We were unable to sleep in the room due to the fact it was too hot and had no air con, so we had to leave. If a hotel does not have air con it needs to be made clearer when making the booking, especially y in the summer time.

The room was clean, the staff were friendly, and it was convenient having a Starbucks and bar/restaurant on site. Unfortunately, our stay was let down by the lack of air conditioning during the heatwave. We were on the top floor, so the room became incredibly hot and stuffy, making it very difficult to sleep. Although there was a fan provided, it barely worked so made no difference. The windows only opened slightly due to the safety restrictors, which is understandable, but it meant there was virtually no airflow or breeze. Overall, it was a pleasant hotel in many ways, but I wouldn’t stay here again during the warmer months unless air conditioning was available.

The reception team were very helpful, friendly and welcoming!!! Tracy in the Bar and Grill was fantastic! Her enthusiasm and energy really made our evening special!!

Paying the extra for a club room is worth it as the use of the pool and gym add a nice touch and the jacuzzi and steam room are a great way to chillax before the journey home

Hotel was immaculate and the facilities excellent. The rooms themselves were large and spacious with everything you needed. The only slight issue was there was no plug socket near the mirror in one room and in another there wasn't one by the one bed...but we could get around these.

Lovely Hotel, polite and helpful staff on every department. Clean and comfortable rooms, great food with large portions. Lots of parking spaces available. Ideal for business use, my only downside was no water in the room.

Friendly and helpful staff

Everything was fab- rooms clean and spacious, pool lovely. Only thing that let it down was the restaurant. Super loud music and the sports channel being left on really loud after a football match. We went to eat somewhere else as it would have been too much for my children.

Very friendly staff

Staff, food and the SPA was amazing BUT the noise from a function room right below our room spoilt all. Did not stop until 1am a constant thump of music, we were there for a relaxing weekend but couldn’t sleep at all until after 1am. When we told the receptionist they were not concerned with no apology. Seemed it was us wrong for not joining the party.

Great hotel but room overlooked the sir con unitts which hum all night. Half the price of staying in liverpool, worth it and just booking am uber for £25-£30

great staff - good breakfast - comfortable room - stayed 2 nights and the first night was ok. My room had a window with gaps around creating a draught and during the second night, I was kept awake by a constant whistle form the strong winds. at around 4:30, a noisy lorry arrived to deliver/collect glass (not good) - just bad luck I guess

Room was spotless, shower was a bit temperamental. No air con so got a bit hot. Could do with bottles of water in room and glasses. Could do with drawers at bedside. Buffet breakfast had a good selection of hot and cold food. Bar was spacious with cinema screen and seating. Plenty of parking spaces. Would definitely recommend.

Everything is a perfect thank you