The hotel itself isnt bad, quite a good location and room itself was ok. Were we had an issue was the check in and communication woth the staff. First day we checked in we had an extremely awkward check in with a member of staff who seemed to disbelieve that I was attending the hotel with my daughter, which made my daughter feel extremely uncomfortable. We were asked if we wanted our room tidied during our stay and I confirmed that would be great, yet the cleaners did not attend once during our stay. All in all, would have been better stay had the staff been more customer friendly.

Having stayed at the hotel before it changed hands, we decided to return because of its convenient location close to the station. We’re so pleased we did! Our stay was just as enjoyable as before. The staff were all friendly, welcoming, and very helpful throughout our visit. The hotel was clean and well looked after, and the bed was exceptionally comfortable. The only slight downside for me was that I didn’t sleep particularly well because I prefer a firmer pillows. That’s purely a personal preference and certainly not a reflection on the hotel. We did also miss the pool table—it was a nice little extra that we remembered from previous stays! Thank you to all the staff for making our stay such a pleasant one. We look forward to visiting again.

Hotel was good especially for the price. Amenities were okay, could be improved. Stains on carpet, but room was clean nevertheless. Staff helpful and polite. Breakfast was poor for the price. Tiny cups for water or juice, literally one sips worth, not ideal to get up for drinks every sip.

Nice hotel, needs a bit of TLC, bed and shower good which is a win. Fuming at 5am when i had half an hour of what sounded like bin men smashing the car park up!

Great place, really helpful staff and rooms good. Fab value, we always stay here with / without kids when in Ipswich area

Only problem was parking, non-cancellable booking and advised after booking made of £ 10 car park fee, had to pay as could not cancel ! Car registration details not linked to room number so if blocked in, that is how you will stay !

The stay was wonderful. The staff very friendly. Nothing was too much for them.The room was cleaned every morning. The only thing is.The room was booked for 3 nights by 2 people.Only one set of towels in the room.Then next morning after a clean l had to look for the room attend requesting another set of towels. This bugged me.It would be nice to have a phone in the room,also an iron and ironing board.

Check-in was quick and simple. Clean and spacious room with a good walk-in shower. However, the TV kept losing its signal which was rather annoying. Breakfast is a hot and cold self-serve buffet. The evening menu has a good variety of choices. On-site parking is limited and was full by about 16:00 on the two nights we stayed.

Will definately stay again. Only down side is big hotel with only small carpark, only bout 20 carparking spaces inc bout 4 dissabled. This will also cost you £10 a night

A stranger was given a keycard to our room and wandered in while my wife was changing. When I told reception about this very serious and potentially dangerous issue, she said "Well what do you expect me to do about it?"

Great location for our group & only a 10m walk into the waterfront area

Perfect for our group, with 11 rooms booked. Breakfast good, check-in staff really helpful & friendly & all rooms were good

Night manager very unhelpful which was a real shame as the rest of the staff and the hotel was great

Self check in was easy. Liked that the doors were code operated. Room was spacious, clean and well thought out. Hairdryer was excellent! Bathroom was clean and functional. Breakfast was great. The hotel is very clean and fresh, would visit again!

All round excellent hotel

Close to the train station which is why I chose it. About a 1 km walk to waterfront restaurants and bars. There is really not much nearby. Buffet breakfast pretty good. Bizarre system where you get a 7 digit access code for your room. Tip: photograph it on your phone.

Great location near station. Picturesque views of river.

Great simple hotel… clean and comfortable

Really impressed! It was clean and convenient for the station, very comfortable room and bed.

Could use a mini fridge and microwave in the rooms .