The property is in good conditions and it's located at the historic center. We chose it because it was recommended. But our experience was not good from the beginning. The access to the hotel was blocked and we were not informed in advance. We had to call the hotel after trying to get there for over an hour. Then they sent us written instructions through email. At least the instructions included pictures so we can follow them properly (the streets are very narrow with confusing signs). When we finally arrived, we had to leave the car at a nearby Plaza, walk to the hotel, do the check-in and leave our luggage. Nobody helped us with our luggage. Then they provided us with a QR code to get to the parking space. After that, we had to walk to the Hotel. I understand it's a historic building, located at a historic center but they should provide their guests with a better experience when arriving and leaving the hotel. Also they should at least have coffee available at 7:00 AM for the guests that need to leave early.

Nice property. Luis at front desk an amazing. Went beyond.

Excellent location in the historic part of town. Impressive building, well-maintained and supported by highly professional and competent staff. A unique experience that combines history and comfort.

Very nice staff, but had a room over the street despite phoning reception noise co tinged till almost 3 am, but staff deducted car park fee

Everything was great!

Cute hotel. Clean, comfortable bed, and nice service. Parking can be tricky. Be sure to call in advance to get good directions to hotel and where to park.

It was great.

Excellent property inside old city. Nicely preserved and upgraded. Understaffed hotel and restaurant resulting in less than adequate service.

The staff at this Parador were wonderful. The rooms were large, quiet and clean. Food in the restaurant was good. Overall, a great experience, including the opportunity to walk from the hotel and see the historic city.

A lovely cool Parador with very helpful staff. The historic features of this hotel in the centre of a most fascinating town made it a delightful stay.

Wonderful town, beautiful hotel, excellent service. Worth visiting Caceres again.

What a gem

Good hotel but not a good location if yoou have a car. Access to the old town is restricted by very narow oneway streets. Parking is available half a mile away if you can find it. It also costs around €15 and the garage is pretty tight.

We were not able to stay in the parador because it is under construction and completely closed. We had a paid reservation and they cancelled. However, they did provide an alternative hotel of similar quality at the same price, and we were quite well pleased with the substitution.

Parking is a pain

The staff provided unparalleled service!

Parking is off site, so be prepared to lug your suitcases for a bit of a walk. The hotel, however, is amazingly nice. The rooms are slightly above average, but the building itself is a 14th century masterpiece. Breakfast is decent. The little lounge cafe is great to have for an afternoon tea or evening cocktail. The annual medieval festival was underway during our stay. I woke up to parishioners singing at 6am mass. It was a very memorable experience

It is a beautiful property. The city is amazing and felt very safe. The twin beds pushed together was a disappointment and the staff seemed a bit unwelcoming.

The gentleman at the desk was very helpful with parking. Staff was friendly.

Amazing location in the old city. Can’t be beaten if you’re visiting for the history.