Apinya
with Partner
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I stayed at this hotel during a period when temperatures were over 30°C, and I was genuinely shocked that the hotel couldn’t provide even a single fan. When I called reception, I was simply told to open the window. Anyone who has stayed in hotels like this knows the windows only open a small amount, and the building traps heat, making the room unbearably hot.
The staff claimed that all fans were “sold out,” which I find very difficult to understand. This wasn’t an unexpected heatwave—summer happens every year. I even checked Amazon while I was there, and fans were readily available to buy. It’s disappointing that the hotel didn’t prepare for such a predictable situation or make any effort to look after guests’ comfort.
What made the experience even worse was the attitude of the staff. Instead of showing empathy or trying to offer an alternative solution, they spoke rudely and made me feel like my concerns didn’t matter.
I would not recommend staying here during the summer unless the hotel improves its facilities and customer service. A hotel should be prepared for seasonal weather and treat its guests with respect.
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