Colton at the front desk was helpful and kind. I travel frequently and his service was above and beyond.

Clean room and kind staff

We went to this property as they had AC. the ac wasn't working. room was 27 degrees in room.

This hotel is in an ideal location for visiting Victoria. We spent 6 nights there and were very pleased. They upgraded our room to a king suite and it was HUGE. We were able to walk anywhere in the city we wanted to go. We were very close to a large variety of restaurants. We wanted for nothing. Great experience!

The hotel is nicely located within walking distance of the inner city. and the entire place is spotless, the air is pleasant and the staff is very helpful. A great place to stay!

环境很好

Great place to stay clean

Really disappointed in the cleanliness here. If I hadn’t arrived late at night after a long travel day with a 4 year old, I would have left. The room carpet was sticky. The sheets on the bed were stained and in the morning when we woke up I noticed the duvet peaking out from between the sheets and it was a horrible shade of grey. The rooms are also very humid which is unfortunate.

It was in a nice area, good restaurants and space needle near by. Staff was very helpful, and gave good suggestions. C,one to cruise port.

The room was great and the staff was great.

Always enjoy our stay at Rialto, close to everything Victoria has to offer!

We stayed 3 nights at Hotel Rialto in a "VIP" room, and while the downtown location is fantastic and the on-site bar was exceptional with outstanding food, drinks, and staff, the overall experience did not live up to the price point. Every time we entered our room, we were hit with a distinct musty, moldy smell. Despite decent daily housekeeping, the space desperately needs a deep clean and minor repairs—we found a stained mattress cover during our initial bed bug check, a stained lampshade, a slow-draining sink, and visible dust and hair. Our sleep was also disrupted every night due to heavy street noise (you will definitely need white noise or earplugs). The "VIP" welcome drinks were just sugary canned San Pellegrino rather than actual bar cocktails. Room amenities were minimal, and logistics were tricky with off-site hotel parking and an extremely tight load/unload area. Overall, it was simply far more expensive than it was worth to us, and we are unlikely to return.

Great location and property. Room was awesome…

For the amount that we paid, it was not worth the room

Great stay!

Clean comfortable and close to activities

We had the parking issue there rest it was fine .

Bartender was amazing. He was very i formative and gave great recomendations

Wonderful staff! Quite convenient location to shops. Douglas street is tricky at night, but the hotel felt very safe and secure. Hotel bar and restaurant were awesome perks. Loved the spacious room and coffee! We will be back.

I liked that I was downtown and accessible but the parking is awful.