Spacious room with fabulous views. Helpful staff on front desk. Pleasant staff elsewhere though restaurant seemed understaffed especially at breakfast time. Food good. Spa very pleasant and everywhere warm. TV disappointing as no English speaking channels and casting just didn’t work. Reported but nothing changed. Normally this wouldn’t have bothered us but the weather was really bad for 36 hours so couldn’t get out much. Overall fabulous place to stay. Great location for walking.

The views from the property are amazing, it is in such a beautiful location. We enjoyed the spa which you have to book separately and I would highly recommend, as you book a slot it never feels busy which is great. The food as the property is great, the only thing that lets it down is the lack of staff. The staff working there were lovely, but there were so few of them that it took a long time to order and get a table, you feel a bit neglected. It also means tables sit uncleared for a long time too. I was also disappointed that in the room there is no water or extra touches, and for somewhere quite remote these things would be appreciated

staff courteous. Room with a great view.

Good sized room with amazing view of the mountains and incredible sunsets. The room and hotel generally are very well maintained and clean. Reception staff always efficient and friendly. The restaurant staff could be more welcoming with the exception of Fatima who was a ray of sunshine at breakfast - very efficient and always smiling. The choices at breakfast were excellent with table service for hot food and pots of tea and coffee which is so much better than the hot drinks machines. The 3 courses dinners were of a high quality but limited choices on the menu which was the same for our 3 night stay. The location is ideal for keen hikers with a number of stunning walks from the hotel. This is our second stay and we hope to return again next year.

The setting is magnificent, and watching the sunset unforgettable.

The views from this hotel are absolutely breathtaking, but unfortunately the stay itself was disappointing. We stayed for two nights during our honeymoon in Gran Canaria and had very poor sleep. The room was extremely hot and the air conditioning only blew warm air. As the room was on the ground floor, opening the balcony door for air didn’t feel safe, but it was the only way to cool the room. There was no kettle in the room, which I found unusual, and when I asked for an iron I wasn’t given an ironing board. We also had no WiFi in our room for the entire stay, despite raising this several times with reception. A room change was eventually offered, but too late to move with a sleeping toddler. We couldn’t get a table in the restaurant until late, so ate at the bar instead. €16 for egg and chips felt poor value, especially as the chips were undercooked. The balcony floorboards were also broken in places, which felt unsafe for our child. The public areas are beautiful and the views are incredible, but the rooms need better maintenance and comfort to match the setting.

Beautiful hotel and surroundings. Staff very helpful. Breakfast very good

This is without doubt a beautiful hotel but its strengths lie entirely in its actual building and location… everything else is questionable

The room and view was very nice. Unfortunately rainy the whole time but we got a few glimpses of the view. Breakfast is just ok. Make sure to take the GC-15 road to get there verses whatever other route your gps tells you to take.

Everything was super nice

Room was clean, comfortable and big and quiet. The hotel itself was very nice.

Love this place and the people who work there - an experience we will never forget.

Breakfast was variable with service. For example we offered coffee on the 2nd day, but not the 1st!!

We will be back, beautiful!

Hi have to recommend. This place even if is for one night . We stayed for two nights and was enough as we were not prepared for trekking and this is the main attraction to the area. The pros: great spa, the restaurant team good food(make sure you book the half board option) not much around to go for dinner And the views. Ask for room with view The con: I think reception staff could have been trained better. The guy doing the check in was not interested at all, unlike the F&B team who were great and providing a friendly service, this was not the cas EOF reception The hotel rooms need a bit of updating, see photo shower and hairdryer. Pillows not very comfortable But would come back for sure. Had a good time here

Most amazing view, beautiful hotel.

The location is great and staff friendly and efficient. Dinner and breakfast was good too. Downside was the 35euros to use the spa for an hour and a half - overpriced for what it is. There is a lovely lounge area that is not put to any use. They light a fire about 5pm and then just let it go out so later in the evening when a fire would be nice it’s just ashes. Would be good if they served after dinner drinks in this area but it’s just dead.

Walking holiday Camino de Santiago de Gran Canaria. This was second night of our walk it was an excellent place to stay and the Spa facilities were a treat for our tired legs. We ate a the bar cafe which served a good selection of food at a reasonable price. Great views from the room bar and spa

Nous avons passé un excellent séjour. Le site est vraiment extraordinaire..des paysages à couper le souffle! L’hôtel est propre, bien entretenue, petit déjeuner très complet et diner (souper) vraiment bien. Le seul petit bémol : les employés ne sont pas chaleureux et limitent les intéractions avec la clientèle. C’est dommage…mais pas suffisant pour ne pas y retourner. Je recommande fortement,,surtout si vous aimez la randonnée!

The property and its surroundings are incredible and a unique experience!