One of the best hotel experiences I have ever had, and I’ve been to many different countries and many different continents. I would 100% only stay here if I visited Santiago again, no other place would top this place in the city. Everything was perfect.

Quiet street. 8 Min. walk to metro and to supermarket. Obliging staff. Filling breakfast. Clean and quiet room. Two electric sockets in room, one hidden under bench. Gave up trying to operate TV but not a problem as we had mobile phones. Wifi signal weak but manageable.

The hotel was okay overall—the facilities were decent, and the staff was very friendly. However, the cleanliness was disappointing. The sheets were dirty, and the towels had a very strong chlorine smell, which was uncomfortable. We didn’t have breakfast, so I can’t comment on that. The price was cheap, and it was the only hotel available in the area for the dates we needed, but they definitely need to improve their cleanliness.

Very basic room. TV service didnt work, internet was unreliable. Very loud music coming from downstairs late into the night when we were trying to sleep. Parking seemed relatively secure.

The hotel was very quiet and clean.You could tell they kept everything up.It was good for tour operators and the trips we booked.

Nice budget hotel, bit tired in places but fairly clean. Really helpful and friendly staff - organised and airport transfer super quick and allowed me to check in early. There is a bit of road noise but it's not a particularly busy road late at night.

Very nice hotel close to the plaza, close to two subway stops as well.

The staff was really good and spoke very good english. The breakfast was just coffee, juice, toast and some type of sliced meat, but it was fine. The room was disappointing; no refrigerator, no coffee pot, basically just the beds and a small table. The beds were ok, the pillows were shot.

Excelente el Hiddenbar. Lo recomiendo.

Receptionist had us wait outside for about 45 minutes. First he said there was no reservation to my prebooked reservation and then he said no rooms and then some rooms popped up. Was a disappointing first impression and not how clients to a hotel should be treated. Once we were in, everything was in order. Room was clean and comfy, TV too small, breakfast is very mediochre. Due to covid, everything is closed inside. MEDIOCHRE

Positive The room dimentions, the bed confort, the safety box Negative Hotel is very near the conflict área Air Condictioner old & noisy The staf went out at 31Dez without cleanning the room :(

Close to Metro and easy to get around , a very nice place to eat right next door, brought our own wine

The hotel was of acceptable standard and well located, with an adequate breakfast. But the desk staff completely mis-handled the 19% IVA tax, so I definitely cannot recommend them. I contacted them twice beforehand about IVA handling (no reply) and then told the desk person at check-in that I was a foreigner. My Spanish isn't great but she said the price listed and charged had excluded IVA, so I left the matter until I had a chance to double-check. The Hotels.com confirmation clearly stated that the price "includes taxes and fees", meaning that the IVA deduction should have been applied. So I showed this to the desk manager, Andreina, on checkout. With this evidence, she agreed that the price we'd been charged should be reduced by "$12" - which she said she would refund to our card the next day. Unfortunately, this did not happen. When I emailed Andriena at the end of our travels she claimed the price on the listing didn't include IVA. I reminded her of our discussion at the desk and sent a screenshot of the Hotels.com price page showing the "includes...taxes" wording. That was a week ago - no reply at all. This is very poor behaviour and very different from our experience in other places in Chile. I see that there have been other reviews of Hotel Nippon mentioning issues with IVA. Simply put - if you don't want to handle it properly, then don't advertise misleading prices which imply that it is included. There are other, more honest, places to stay in Santiago.

Room was extremely small, no complimentary drinking water, gave unnecessary concern about missing PID.

We felt the hotel could do with a makeover. The rooms were a little tired.

Near to down town which is good

Convenient location and good breakfast. Staff are friendly. The shower door seems not sealed well, which was leaking water.

I have mixed feelings about this hotel. Location is fine and within walking distance to lots of Santiago attractions. After being initially charged an extra 19% tax for paying in Chilean peso (reception said in English it was 1.19% so probably something lost in translation) hotel did finally let me switch to $US payment to avoid the tax after initially refusing that request. My understanding is that foreigners don’t need to pay that tax if hotel copies your immigration paperwork and has applied for exception for hotel with government. Beds are very comfortable and room is spacious. Bathrooms do need an update and some electricity switches weren’t working in room. Breakfast is OK but bread was hard as a riock. Don’t rely on reception calling you a taxi on departure. When I asked, they were going to call someone from far away and ‘pray that they would come’. We ended up walking down the street with suitcases and had a cab in 3 minutes. If you are looking for a basic place then hotel is fine, but we will look elsewhere in future.

Nice and helpful staff. The hotel needs some TLC. In my room it was difficult to mix cold and hot water and the bath drain didn't work properly. Having stayed in other locations in Santiago I have seen better value for money.

The hotel has super location, close to all major attractions: Plaza de Armas, Cerro Santa Lucia, Cerro San Cristobal. It is a small hotel, but it has all required facilities, the rooms are clean, the breakfast is ok. We had to switch rooms because of pipe noise, but the staff was very accommodating. And they have free parking if you travel by car!!!