This place is nice but I’d probably opt to not stay here again. It’s a lovely resort that I think is especially suited for families with children, but as a solo traveler I think that also made it less than ideal for me. I found the place super crowded all the time which made finding a spot by the pool challenging. People literally were claiming chairs before breakfast started, so if you went down after 9am, almost none were left. I ultimately didn’t even go into the pools because there were so many people (although there did seem to be a small window between noon and 2pm when the crowds dipped for a bit). I did manage to spend several hours over a few days comfortably camped out pool side reading. I’m also kind of an introvert who doesn’t speak Spanish, so ultimately I opted to not enjoy the restaurants for any meals. I did have room service a few times, which was super easy and efficient and the quality wasn’t bad. The African theme was kind of cheesy, the fake animals in the bushes seemed lame, the art on the walls seemed basic and childlike, but the actual turtles swimming in the little ponds were awesome. The Wi-Fi never really worked for me, even after maintenance supposedly fixed it. The flat screen was also unable to cast from iPhones, I think it was Samsung compatible only, so no Netflix streaming was possible. Overall, it served its purpose as a relaxing getaway, but I’d opt for something else in the future if I ever returned to Gran Canaria.

Had a perfect week's stay. All the staff were so friendly, helpful, and made us feel incredibly welcome. Breakfast was fantastic - we loved the pancakes, fresh fruit, and eggs. The pools are beautiful and as the main lazy river winds around the beautifully planted grounds there's always somewhere fairly private and quiet to lay out. The bars are very fairly priced, with great drinks. Housekeeping quick and great attention to detail. Little details like the access to shower room after you've checked out are so helpful! We don't want to leave!

Exceptional standard of care

Ramon Jesus our breakfast waiter. Clean. Kids club. Great place.

Ok, very dark lighting vibe and not a 5 star experience but well located with lovely pool areas. Check in took a while and no parking for guests (had to park on street a fair walk from hotel or pay €12 a day on site). Huge hotel and our room was miles from all the amenities. Ok but would choose another for the price.

Richard Burton bar was a lovely themed area. The setting was spectacular, and wonderful swimming pools and relaxing areas.

Great design of the hotel. Very convenient location. Our room was on the ground floor and was a bit noisy when trying to sleep. Good breakfast options. Many pools to choose from but people put out towels early.

Preis-Leistung vom Hotel ist übertrieben. Frühstück wie Avocado, cornflakes, alpro youghurt immer Leer und nicht mehr verfügbar. Wer die Insel erkunden will ist falsch hier. Hotel hat wenig zu bieten. Für das Geld lieber All-Inclusiv in der Türkei

Very clean. Professional staff.

Great resort with friendly staff

Feels like you’re entering a White Lotus set. Check-in was seamless, welcome drink upon arrival and you immediately get a gorgeous earthy scent throughout the hotel. Rooms are spacious and well laid out. Several pools to take in the sun. Only recommendation would be to transform 1 or 2 of the pools to adults only.

The grounds and buildings are stunning but the service isn't close to 5 star. Rude reception and bar staff, long waits for service, constantly broken elevators and broken pool tiles that cut your feet - definitely not worth the money.

Room spotless as was the entire complex. Food lovely and plenty of it. Good selection. Pools lovely and plenty of beds. All staff great. Nothing a problem. Will definately be back

Only downside was the two single beds pushed together and the rooms are a bit dark

A great place for a family treat holiday. We booked a junior suite and didn’t realise that gave us access to the Unique programme - with perks like a la carte breakfast, access to VIP lounge with free drinks and snacks and Clarins toiletries amongst much more. The staff were warm and friendly and we had an amazing stay.

The Professional approach , friendliness , and attention to detail , of all Staff from first Greeting by Agnieszka front of House, the Restaurants, pool guards , cleaning staff , all fabulous , fantastic holiday . People with good vibes for Kids and Adults all catered for Thank you so much. What's not too like ? Nada , All good

Fantasty

Loved this place. Definitely want to come back. I should stay quiet don't want my new favorite place to be discovered 😉

Great deal

Great building, gardens and pool area