Good customer service

This property was originally built, I would say in the 40s or 50s and has had no significant updating since that time. The bathroom has a new tub, sink and toilet however, the kitchenette cabinet was definitely original and maybe had been painted once since it was originally installed. This room was advertised as a kitchenette however, it had only two plates, which were dirty, two spoons and one knife, which were also dirty and one pot that no one should ever use for cooking. The handle for the fridge was in a cupboard under the sink.When we arrived, the TV didn’t work and it took two people and half a dozen Cable boxes before we were able to use our TV which still didn’t work properly and the remote didn’t work at all. All the flat surfaces were covered in dust, paint was peeling off the wall, paint splatters all over the floor from lack of care in the job being done. The bedroom had a window mounted AC however, the cord couldn’t reach the outlet - we needed to get an extension cord ! The one positive note is that the bed linens were clean and the mattress was very comfortable, thank God! It’s my opinion in reading the other negative reviews that the owners/management are not concerned at all by these negative reviews as Kamloops is ‘Canada‘s Tournament Capital’ and they know full well that when all the other rooms book up in the city, their rooms too will be needed, which is why we ended up staying there. Do your level best to not stay in this facility.

Do not let the 2-star rating fool you. While the physical property is basic, the hospitality here is absolutely 5-star. The staff treated us like family, went out of their way to help with every request, and kept everything incredibly clean. If you value great service and human connection over luxury amenities, this place is a hidden gem. Safe, clean, and central place to sleep. The location is unbeatable for the price. Its a small business owned and operated by Priyanka and Family she took the time to know me and was happy to accommodate our needs. Hope to see you soon. 😊

not a good hotel to stay !!!

Walked into the room, and saw a mouse scatter, there was light shining in the room and found it hard to sleep. The drain for both the sink and tub did not drain properly. Will not stay at this establishment again

I’ve stayed in a lot of crappy motels around the world, and this was one of the worst experiences I’ve had. The room was not ready, the toilet seat was broken, there were ants all over the floor, and there was a boys’ soccer team stomping around in the room above us the entire night. The staff asked them to be quiet, but they didn’t listen, and there was no attempt made to talk to the chaperones. I asked for a discount the next morning after getting no sleep and was denied. It is the worst 250 bucks I’ve ever spent. Do not stay here!

TV didn’t work. 2 police cars there dealing with drunken guests. Not recommended even at the lower rate.

The parking is not secure.

Beds were too soft, pillows flat

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good

Staff very efficient and nice. Room very clean. Just a bit worn.

Older building in need of updates. You get what you pay for with the cheaper price.

Just an okay stay.

Room smelt of smoke. Very poor condition and seemed dirty, so decided not stay there.

Just stayed for a quick over night, it was relatively clean, the room was actually quite warm which was nice, bed and pillows was comfy

We were happy to have a roof over our heads for the trip. The cleanliness needs a bit of work - the ceiling vent in the bathroom was so dusty it looked like a furry animal was sticking out. On the plus, the room was cleaned every day and the staff was very helpful when my partner locked his key in the room at 6am

Stayed in regular room instead of kitchenette. Room was clean, dated a bit, desk clerk was polite. Window over door let too much light in for sleeping. Brought an extra blanket and used as a bit cool at night, hot showers

Parking was good, even $125 was too expensive for the room we got

Room smelled musty, was dirty, blankets felt like cheap soap was used.