I don’t know

The hotel is perfectly located right in front of the lake, offering a truly magnificent view. It’s also within easy walking distance of the main restaurants and shops, which makes getting around very convenient. The breakfast is excellent, with a good variety and quality. The staff is consistently helpful, attentive, and focused on making guests feel comfortable throughout their stay. Free parking is a great added benefit. Overall, a very enjoyable experience.

Overall, I would say it was a nice stay, but there are several areas that need improvement, especially considering the price. The hotel room felt a bit run down and outdated, although it did have a very nice view, which was definitely a highlight. The reception staff at the front door were very kind and helpful throughout my stay, which made a positive difference. Breakfast was good in terms of quality, but I was not greeted upon arrival, which made the experience feel a bit impersonal. The restaurant, however, served a very good sandwich and coffee, which I enjoyed. The spa experience was disappointing. While it had the potential to be relaxing, the facilities felt neglected. The pool was not clean, the jacuzzi was not working, and at one point they even ran out of water. They also did not have robes available in my size, which shows a lack of attention to detail. The massage itself was not good. The therapist seemed rushed, had a poor attitude, and was not particularly polite or attentive. It felt like the session lacked care and professionalism. Given the overall condition of the facilities, rooms, and building, I believe the property would really benefit from renovations. At its current price point, it does not offer good value compared to other places with better-maintained facilities and higher-quality service. In summary, a pleasant stay in parts thanks to the staff and the view, but the overall quality does not match the price.

Fantastic views from hotel. Breakfast was over the top. Room and bathroom spacious.

Excellent location very good place with good restaurants very clean People are very pleasant attempted is next the place that we use to cross the lakes Highly recommend this place

Great stay. Amazing view from room, breakfast buffet had something for everyone, great location. Could walk to several good restaurants. Staff was very attentive.

Higher end lodging with full amenities. Great view ( we were lucky with clear weather). Breakfast great

Room maintenance was poor, bathroom floor tiles were loose, no desk chair, carpet way past its useful life

Was my h

Disappointing. Bed was terrible, very hard and old, room was way too hot to sleep every night with no AC. Restaurant was OK for breakfast, but service at dinner was absolutely awful - took 25 minutes just to get a menu, despite the restaurant not being busy, as staff were too busy chatting among themselves. One star for the location, and some of the staff are good, but overall this is a very poorly run hotel and fails miserably at the core hotel function of being a comfortable room to sleep. Awful.

The lobby was lovely, breakfast was excellent every morning with lots of options and tons of fresh healthy food. The staff was extremely accommodating and helpful, had great experiences with everyone we interacted with. We had some trouble with our original booking and the hotel was extremely helpful and went out of their way to make sure we had a good stay and were fairly compensated for the issue. Location right across the lake was perfect. Would definitely come again!

Huge room. Great service from everyone.

front desk very disorganized and unfiendly

The rooms need to be updated. Old furniture, but very spacious. Great location and view to the Volcano. Breakfast is a plus. Very good . We had a great stay.

All perfect and the staff supper sweet

Teníamos dos habitaciones en el piso 7 y no había agua caliente. Es el colmo que vendan habitaciones sabiendo el tremendo problema que tienen.

Good people good location.

Shower was a little dirty but great other than that

Nice hotel. Excellent view of the lake. But bed was uncomfortable (old) and the furniture was old and definitely seen better days. Other than that it was good

Muy buena esta día, todo perfecto. Muy buena atención por parte de todo el staff. Vista increíble al paisaje, los volcanes y el lago.