Very different from the usual fare, being old and quaint. However, we had no complaints with the standard of the room, being larger than usual, or with the service.

The floor in our bedroom creaks alarmingly when walked on. My concern was not for safety, as I am quite sure it is safe, but I felt extremely embarrassed about the noise being heard downstairs! When unpacking and repacking I needed to keep going in and out of the bed area and around and around the. Ed many times and the noise it makes is horrendous. I appreciate that this is not a modern build (God forbid because that would probably be worse) but the problem is excessive and not something I would expect at the prices charged.

Easy check in, spacious rooms with tv in bedroom and lounge, lovely large bathroom with deep bath and walk in shower. Great location however, be mindful that the road is closed as a pedestrian walkway from 0900 but this isn’t a problem as there are parking facilities close by and for me as a blue badge holder there were plenty of spaces close enough. Would recommend this hotel to friends and family.

Nice hotel and pleasant team. Additional noise from bar guest on first floor especially when using toilets

Location Friendly staff Clean bathroom

Great

Friendly and welcoming reception staff. Easy check in. Very generous sized rooms and excellent location.

Room was freezing cold

Rooms was great, but the shower plug was blocked which caused some limited flooding which I cleaned up.

Staff helpful, clean room

A wonderfully quirky place to stay!

Yes to both your questions, though from your advertising I assumed a breakfast of some kind was provided. You are needing to making it clear there are not any eating facilities within the hotel itelf.

Room was large. Bathroom: shower and tub needed anti-slip mats and grab bars - quite tricky and slippery sometimes. Shower stall needed shelves for soaps, shampoo and face cloths. There are no facilities in the hotel but restaurants are nearby. No bar. Hotel internal geography is challenging given it's a 15th century property. High Street location is central but sometimes the road is closed to traffic which prevents car drop-off at the hotel door. High Street is hilly so dragging bags uphill from the drop off was a really PE exercise!

Room was spacious, clean and with additional facilities if needed, such as fan, heater, ironing board and iron. The staff member at reception was really warm, friendly and helpful.

Fabulous building of great character. Run a td Basil Fawlty. No one on reception just a phone number and the lady tips up pronto. Room right at the back, very quiet. Cold bathroom as no heating in there. Otherwise great room and nice extras. Big bonus having Bill's downstairs and epic central location.

The hotel itself does not have a restaurant but there is an attached , easily accessible eatery. The hotel is in the town centre with easily accessible shops, bars, coffee shops etc. The rooms are full of charm/character and are a good size. The staff are unfailingly helpful and friendly.

I stay regularly and the team are great and the rooms always clean and fresh. Each room is quite different, but always spacious and comfortable.

Didn’t have breakfast as they started serving too late (8am). Lighting in room poor, no desk to allow work. Seemed generally grubby in main areas and parts of room. Unlikely to stay again despite good location

Lovely clean spacious rooms. Really quiet and private.

Excellent staff, lovely room . They do not have their own dining facilities but there is a cafe / restaurant easily accessible should you wish to use it.