This was our 5th stay in this Hotel . Location is excellent . Service is also excellent. Unfortunately the hotel rooms are now tired and need some love applied . Hope the rooms get a little revamp as I really love this location and the staff who work I it .

Very good and best service.

The staff was friendly and helpful.

We paid in full for a reservation for two rooms 5 months before our arrival on October 11. We booked through Expedia. The day before our arrival, we were able to check in online for one room. The hotel did not send a link for the second room. We called the hotel. They said not to worry and that it would take five minutes to check in for the second room when we arrived. When we arrived on October 11, we were told that the hotel had overbooked. We were taken to another hotel that they said was comparable, but was not. It turned out that there was a large city outdoor event taking place on the evening of October 11 (with many people) and there was a major regional bike racing event the following day. At the present time, the hotel has now given three completely different reasons for not having our fully paid rooms available. We chose this hotel for very specific reasons. I would never do business with this hotel again. I believe their initial excuse that they overbooked was true - they "overbooked" with people that paid higher rates than what we had paid through Expedia. (We went online on the evening of October 11 and checked for "availability" for the the days following October 11. For a few days, the hotel's website stated that the hotel had rooms available but it was not accepting reservations through Expedia.) I am also very disappointed with Expedia because its telephone representative was of no help when contacted on October 11.

Excellent location and service throughout our stay. The rooms are a little tired and could do with an update but the hotel is clean and well kept and we had a Wonderful stay….

My room looked very dated like 1960s. The door used a old-school key with chain which you had to lock the door from the inside once closed, you also had to turn the key in every time you left the hotel. If you stay on the second floor in the back, all you hear is construction going on from morning until late afternoon. Hotel Location was ok.

Lovely hotel, would recommend

Great hotel with a Michelin restaurant in a very walkable location! Friendly, helpful staff! I just stayed here for a full week and by the end of my stay the staff felt like old friends. Breakfast is a large spread including everything you could want. Hotel is quiet, elegant and reasonably priced. I would definitely stay here again. Highly recommended!

Lovely hotel. Staff friendly. Breakfast great. Location excellent , 5 mins walk to main train station. Rooms a bit tired and could do with redecorating.

We loved the location, our room, breakfast, front office staff.

Beautiful , elegant , peaceful interesting and trains to many areas of interest and beauty

Classic Italian hotel with friendly staff and well situated in the centre. Good value for money.

Great value for money. Staff were all friendly and helpful. Room was clean and cleaned daily. Comfy bed and pillow, really strong wi-fi and good shower. Great location in the centre of montecatini. Not a huge amount to do there but a good base for trips to Lucca, Florence and Pistoia by train. Hotel is 5 minutes from the station. Can’t complain for the price but the room was a bit old in parts. Overall, very happy with our triple room which was very spacious.

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This was our second stay at this hotel and like the first time, it did not disappoint. It is an older hotel but it is kept up pretty well. Breakfast was terrific, as was the staff. The location is great - convenient to the center of town, as well as shopping and restaurants. We come to Montecatini once or twice a year so I hope we can stay here again.

This is an older hotel but the room was very comfortable. It is a short walk from the hotel to the main piazza and the train station so it is very convenient. There were many options for breakfast and in the evening the restaurant serves dinner although we did not eat there. The staff was very helpful and friendly. I will stay here again the next time I am in Montecatini.

love the location of the hotel.

Good value, great location, good staff, great communal areas. The shower in the room was not great and a very small. However overall it represented very good value for money.

Beautiful, comfortable, friendly staff, walking distance to good restaurants and shops, safe area, very reasonable priced, just perfect! I would stay here again for sure! Highly recommend anyone stay here when visiting Tuscany. It’s an easy train ride to Lucca, Pisa, and Florence!

A charming Hotel with really friendly helpful staff and a very good restaurant and excellent service