Awesome facilities. Staff is very kind.

I initially booked a single room go myself. There were a couple of issues with it, but after explaining what the issues were to the reception staff, she apologised and immediately upgraded my room. The room I was finally given, happy to say, was clean and very comfortable. I had a full English breakfast and the staff were very courteous and polite. So all in all, I was very happy with my stay! I believe that if you are not happy with your room, report it immediately! The Hotel don't want bad reviews And 9/10 of them will sort it out immediately once they know what is wrong. Happy customer, Happy hotel!!!

Chair in room not fit for purpose, all cushioning on it had worn away, & had loose armrest. I was woken up at 2.45 am by other resident or someone that stays there all the time, banging doors & noisy in the corridor, it went on for a while. I left feeling very tired for my drive home. I stay there often, as it is convenient for me to visit a local family member.

About the clean room some spiderwebs Not big deal, the rest all cleaned. About the Staff everyone 5 🌟 It's a fresh breakfast, but insufficient food for the price to pay. About the parking all good have plenty space.

Hotel facilities and rooms are very dated, and worn, but comfortable. Pool was warm and well appreciated.

The Laguna was a great base to explore Bournemouth.

we only stayed over one night. The food was adequate and cooked well three courses Breakfast was well presented with good choices very friendly Staff. Whilst there we noticed that there was a swimming pool for the guests also entertainment of an evening which was good fun. Over all a good stay but a bit dated

Continent location

Old building creaky floors, very old carpet and pillows! However for the money it was ok

Don't have breakfast parking excellent

Lovely place, lovely staff......

Another great stay at the Laguna, when visiting family in Poole we always look to stay at the Laguna. The staff have always been helpful and attentive , check-in is quick and fuss free The rooms are always clean, if you're looking for faults yes you will probably find them but then again you can find faults in a 5 star room if you look close enough. We have never had any issues with rooms and we've stayed here many times. The hotel is in a very good location within in walking distance of Bournemouth town centre, walk down through the gardens and 10 minutes you're there, couple more minutes you're sat on the beach and it's also close to Poole, and of course the surrounding areas including Jurassic coast just a short drive away. They have entertainment often and an onsight bar. The swimming pool is open daily, only been in it once and it is very clean. If you're staying in Bournemouth you can't rely on the weather always being perfect so beach not always an option so a hotel with a pool is a massive bonus. One other big plus is free parking. If you're looking for a wallet friendly hotel whether it be for 1 night or a week or more away I highly recommend The Laguna in Bournemouth.

One of the cleaning staff thinks she sly comes in your room knowing it's in use it's happened everytime iv stayed there apart from 1 time and iv been there a more then a few times

Staff brilliant, room fit for purpose and clean, parking on site limited , ( always been lucky when we stay). Breakfast is absolutely fantastic a must have when staying. Easy walk through park to centre or via road, bus stops up a steep walkway for the able people or round road for others, ( I managed slop with a crutch) .

Breakfast was ok,but we didn't get the full breakfast (no jam)...

This is an old property, with fewer conveniences one would expect at a higher priced hotel, but it was clean, all rooms are en-suite and if you are willing to walk a couple of miles to the city centre, it is worth staying here at a price lower than the city centre. Staff is helpful and a tour company on site offers some pre-arrannged trips tp different places.

I was looking for a low-cost place to spend one night, which was the cheapest. The carpet was a bit dated, but for a short stay, it wasn't too bad.

Hotel needs a big revamp. When arriving the room smelled very clean, but I had a pillow with stains on. There were hair shavings by the sink and in the shower. The remote for tv was sticky. We stayed 2 adults and 1 child. The walls are so thin, we had people stay in the room next to us who made noise till 4am so I barely slept. The next day the whole floor stank of weed. The pool also needs a big revamp, we weren't aware the pool is in a different building. Wouldn't stay again.

Everything was amazing

Incredibly good value. Loads of free parking. Friendly staff. Ideal location for Poole and Bournemouth. Highly recommended.