Poor food, terrible entertainment, lack of any motivation from staff. Rooms poor. Worst AI I have encountered

Was pleasantly surprised how lovely the hotel and tunisia was for the price we paid. The hotel doesnt provide anything but i guess at the price we paid shoulsnt complain but youd think. Water would be included. Really cheap to buy anyways so not an issue. Clean and actually really decent fold for half boatd - no drinks included in dinner not even water.

Merveilleux, la gentillesse de tout le personnel, les plats variés et savoureux

My overall stay at the hotel was actually quite pleasant, thanks largely to the excellent service and the exceptionally warm, helpful staff. Every member of the team we encountered was friendly and professional, which made the general hotel experience positive. However, my review must focus on the Superior Suite (the most expensive category), which unfortunately was the major flaw in our trip. 1. Unacceptable Location & Ambience: Despite reserving your highest-tier suite, the room was inexplicably located on the ground floor. While the size was generous, the overall design and furnishings felt more like a basic homestay or budget apartment, lacking the premium finishes, views, and exclusive feel expected of top suite. 2. Severe Noise Issue (The Dealbreaker): The absolute biggest issue was the noise. The suite is situated directly behind the evening music hall/performance venue. The soundproofing is extremely poor, making it virtually impossible to relax or sleep in the evening due to the continuous loud music and noise before 11pm. In summary: The hotel staff and general service deserve high praise. However, the hotel needs to urgently address the location, fit-out, and severe lack of soundproofing in this specific Superior Suite. Paying a premium price for this sub-standard accommodation significantly detracted from an otherwise good hotel experience. The seaview suite could be a better option.

Friendly staff.

Staff were fantastic! So attentive and really made sure they look after you. They were so lovely and kind. The facilities available were great, I really enjoyed the pool and the spa was reasonably priced. Unfortunately the indoor pool was under renovation when we arrived, but the outdoor pool was perfectly enough in the scorching heat! I will say that upon arrival we were not too happy, since we arrived to a room with zero towels, toilet not flushing, tv and telephone for reception not working. Which was not ideal after a long and hectic morning of travelling. However, towels were brought up and toilet was fixed quite quickly. I asked for an iron several several times, but told that if one was found then they will bring it immediately. But the whole trip I spent with creased clothes… none of these things took away from our holiday luckily, and the staff+facilities were lovely enough to override the bad

Notre séjour a été incroyable. Quand on entend le mot all inclusive, on a souvent tendance à imaginer un service banal et peu soigné. Pourtant, nous nous sommes sentis comme dans un véritable restaurant, même si c’était un buffet. Les serveurs étaient très attentifs, tout comme les animateurs. Chaque jour, l’hôtel proposait une soirée différente. Nous avions prévu d’explorer la ville, mais avec toutes les activités variées proposées, nous n’avions pas envie d’en manquer une seule. Le seul petit bémol concerne la propreté de la chambre : il y avait un peu d’humidité, mais c’est compréhensible compte tenu des températures et du climat en Tunisie.

We had a lovely holiday. Houssem and Mahdi at the reception were very professional and helpful. The food was good, the desserts looked different but tasted the same. We loved the traditional Tunisian food it was very yummy. The cheese was very bland and was disappointed there were no natural fresh juices. The ones served at breakfast were terrible. There should have been a small coffee corner In the bedroom. Soundouss the cleaner was very friendly and made us feel at home. The entertainment staff is amazing big hello to Mira and kimo!! Thank you!

The hotel is being slowly renovated which is great but this shouldn't be at the cost to ameneties for paying guests

Good

The outside of the hotel was pretty with a lovely pool area and a beach right outside. Also the buffet had a variety of options and because I went during Ramadan, they had the buffet open at 3 am for those who were fasting. The staff were very friendly, and there was plenty of entertainment offered. However, the room AC was not good; hot air was coming out even after a worker tried to fix it and the pillows were not good quality, making it difficult to sleep. Also in the room there was no iron and when we asked, we were told we had to pay for clothing to be ironed. The prices were shocking, costing £12 to iron a dress. Moreover, no bottle of water was provided in the room fridge and there was no kettle in the rooms. - There were no shuttle services, only private taxis, which were too expensive (£40 just to get to the hotel). It's better to prebook a shuttle online, which only costs £6.

The staay was awesome

The hotel was brilliant, the staff are very friendly and hospitable. There was a variety of options for the food service and drinks. Entertainment was awesome too

Nice hotel. Buffett amazing amount selection with good quality. Room with sea view terrific

Amazing hoyel Very Clean hotel Perfect

Im sorry but this hotel is not as advertised the food was horrible limited choices no water in room or minibar there was a random mattess in the hallway all inclusive was limted .It really should advertised as a assistant living home no activities just plain blah the chef came out for lunch and just stood there like he created a masterpiece it was a masterpiece of unseasoned food and crap!!! The only highlight was when we left!!!!

Excellent food and drink it’s amazing place

Good and clean

Not great . For a 4 star Iberostar we were perhaps expecting basic cleanliness and hygiene and decent service . To begin within 2 rounds back to reception because the key cards weren’t working . Apparently the battery in the lock needed charging . These things happen but they could have sent someone to sort this rather than expecting the customer to make the long trip ( our too. Was 300m from reception) . The towels had holes in them and needed replacing . No room service for food . It was 1/2 board and the food was the model of ‘rinse and repeat’ . We are conscious about being vegetarians in an African country where meat is popular but there’s no labelling of food . Their understanding of vegetarian is when fish and meat dishes have vegetables in them ! We paid extra for a sea view room and there’s only so much you can enjoy on an empty stomach . It left us with a bad taste in our mouth ( or perhaps I should say no taste ) . We ended up eating all our meals outside where there’s great options ( in Yasmine Hammamet medina and OGGI )

Tres bon séjour à tous, points de vue Fatima notre femme de chambre a été particulièrement efficace et sympathique Je recommande