The hotel needs a complete refurbishment very dated same as it was in 1991 when i stayed last

Great and friendly staff Hotel is around hundred years old and needs some attention to their rooms

Very helpful and friendly staff. Unbelievably expensive bar.

A place to stay anytime

They was no air conditioner the room was to hot at night to sleep. Was seagulls outside wake up at 5,o’clock ,so we didn’t sleep much. Staff didn’t come in to empty bins and change the towels they should of this as weather was so hot ,swimming pool was lovely as it was cold as the weather was so hot ,staff was friendly. We had a lovely time in Newquay

Food good most staff courteous and friendly. Lift is very small. Room was clean and comfortable

Staff aren’t very welcoming, it seems like a hotel for old people and as a young family we felt a bit unwelcome. The pool however was great and very quiet on the afternoon, rooms were as expected.

The room was spacious with an amazing view of Fistral beach. Amazing location

The bed was not comfortable, would sink in the middle, no firmness. No aircon so extremely uncomfortable and difficult to sleep especially on the top floor during the heatwave. Staff were very helpful and provided a fan. Seagulls would sit on your window, knock and make a racket waking me up every morning between 4-5, noticed the people underneath feeding them.. doesn’t help! Location was good if you were happy to walk 40mins to town. Rooms were clean. Couldn’t adjust the temp of the shower, would’ve been nice to have a cold one when hot. Food was not to bad apart from asking for steak medium rare (given it really well done) asked for jkt potato got chips and poached eggs were extremely snotty.. needed cooking longer. Only a 5min walk from the beach and view points.

Nice staff friendly very hot though no air con in room or bar

Carpet was damp, smelt damp .. but was ok

Nice hotel and staff. Enjoyed the swimming pool and breakfast. It was a shame the gym was closed and the room was quite basic. Would have been nice to have a fridge and iron. Overall a pleasant stay.

The room we was given was dated and dirty marks on carpets and walls staff was excellent

Was not a good hotel really. Thought we’d stop Off rather than drive home. Was dated yes staff friendly on the desk. Went up to room looked like someone left drop turd on floor at end of the bed. I walked straight back out and handed keys back. I’d rather do The 150 miles than stay in that room. Some people say it’s nice, that’s ok if you drink. We don’t drink really fair enough on the piss it’s doable. If ya sober I’d say it’s not so great. The turd mark on the floor put me off fully I took the drive option. Make sure you get insurance staying here, just in case you want a refund. 👍

Helpful staff, small but clean room. Be careful booking through 3rd party as you have to pay £10 a day to park in there carpark.

Quiet room. Bit dated but comfortable. It was a shame the gym wasn’t in use but otherwise a nice stay.

Staff were very friendly and helpful. Room slightly tired, however would still recommend

Room was well presented but the rest of the hotel was run down and breakfast was definitely not worth the additional £11 per person. Very poor. Undercooked egg and sausage with excuse only one chef. It took ages to be served and the hotel had two coach loads of OAP’s.

Staff were lovely. Room had some fresh paint , was clean but shower head not attached properly. The bar area smelt fousty, food wasn't great. Generally building was tired looking. Spa facilities weren't available and not notified until asked to use them.

The room itself had been recently decorated in a modern decor, unfortunately our bathroom had clearly been smoked in recently, not the hotels fault given all the signs, but the smell was very overpowering and unpleasant. Despite going in winter, we couldn't get the room cool enough -we opened the window and turned off the radiator but couldn't sleep as it was too hot. In addition, there was a party downstairs we were not warned about, the music carried on very late which prevented us sleeping - we were two floors up so hardly next door to the party!