Everyone was willing to help with anything asked, fresh towels, taxi, etc.

Amazing stay! The staff was amazing and the location was perfect. We only stayed one night and this location right on Cours Mirabeau was a great way to go! We also did a 45 minute massage in the spa which was amazing!!

Très bien situé , confort excellent. Je recommande

I have rarely been so disappointed in a hotel, considering how much I was paying. I paid less for a 5-star hotel in central Berlin than I did for this 4-star hotel, and the "chambre prestige triple" was not noticeably bigger than any standard double room. The standard breakfast was 12 euro each for tartines with butter and jam, a pastry, and a single hot drink, which we took every day of our stay under the impresssion that this was included in our room rate (as I had selected "with breakfast" when booking the room) - it was of course charged as an extra item (8 in total) on our final bill. My friends who were staying at Le Mozart, slightly further out of town, a 3-star hotel, reported getting a continental breakfast buffet which I believe was included in their room rate. The room's toilet had a flush control which leaked water slightly, and a door which appeared to have been damaged in the past. On first getting into our room we found it was uncomfortably warm (it had been sunny weather that day) despite there being an air conditioning unit. We set the control but this unit did not come on. We raised this immediately with reception, who sent a man up to investigate. He reported back to us that as far as he could see it all seemed to be working, which we accepted. After returning to our room, nothing had changed, so I climbed up on the room's only chair (I am 69) and pressed a reset button on the unit, whereupon it sprang into life! A guest shouldn't need to fix things.

The hotel is excellently situated in the heart of Aix. We were lucky to be there when the Saturday market was on and it was easy to walk out of the hotel straight into the markets. Room was clean but feel the cushion and foot blanket on the bed need replacing they are very worn. Our view was just overlooking other building so not a great aspect but it was quiet. The lift only takes two people and is used for service too. But if was never too crowded. Bed comfortable and modern shower room. Breakfast in the morning was slow service and I had to keep asking for lemon slices with my tea (in the end I got some myself at the bar). This should be much better and more attentive. We went to a Boulangerie one morning and the croissant snd tea with lemon came almost immediately and that’s just a shop.

Great rooftop pool

Shop and dining were great. We did not use the spa.

It's a nice hotel in a good location 25 minutes taxi (cost 40 euros) from Aix TGV station, not 10 minutes as they say on the website. We booked and paid for a Prestige grade room, number 403, but were given a Charm grade room which is 100 euros cheaper. The manager argued that it was a Prestige room despite the advertising board outside the hotel stating that 403 was a Charm grade. We asked for a Prestige room on a lower floor ( lift not working/ health problems) and were moved the next day. This room was perfect.

The lift was not working for most of our stay. Thankfully we were able to switch from 4th to 1st floor, but still then had to lug our international luggage down 2 flights of stairs. The staff were apologetic, and one of them did help move is from 4th to 1sr, but only after I asked her twice for help. I would expect the staff to offer help with luggage anytime the lift isn't working. Also.. great location for sure, except you have to walk 2 blocks to where an Uber can drop you off or pick you up. Not a huge deal but nobody warned us, so we tried to talk the driver into getting us closer when we arrived, only the end up back at the spot his map took us to after driving around the whole downtown area for 15 minutes.

Excellent location and friendly staff

This boutique hotel’s location was great. Pediatrician friendly street. The food, drinks & service was so friendly. Our room a/c was perfect as it was 100 degrees outside. I would recommend this hotel. We had a lovely visit.

Good location

Nice central hotel

Perfect place to stay if you want to enjoy the Provence Markets and Aix has a huge one. Great location, friendly staff. We didn't do the breakfast so i can't comment. We ate at the restaurant and it was very good. Rooms were well appointed and the hotel is well maintained. We would absolutely stay there again on our next time in Aix.

Extremely helpful informative and friendly staff

There are many positive things to say about Hotel Negrecoste, but a few negative too. The location is great, the food at the restaurant in front is very good, and the service friendly if a bit efficient at the front desk. The room was clean, and the bed comfortable. This is a small hotel and they make it feel very personalized. However, the first night at 1:30 am I had 3 knocks at my door (I was traveling alone), waking me up, with no one speaking. Before I could respond to the knocks I heard someone starting to enter my room with a key, still without saying anything. I ran to the door, held it closed and screamed very loudly until a man said he was from the front desk and there was a fire in my room. I said there was no fire and to go away, which he did, saying he thought the room was empty. The next morning, I spoke with the hotel manager. She seemed to minimize my concerns, said it was the hotel security system that noted a fire in that room, and that it had never happened before in error (with no smoke or excessively hot steam on from the shower). She was apologetic, but not that sympathetic to the terror of being woken up at night by a strange man walking into your room. They should have offered some recompense in some way - they wouldnt refund my next two nights either, despite how unsafe I felt that night and the next. Final note, the hot tub is only available for an extra 30 euros for an hour at the spa, not a hotel amenity. The description is misleading on that.

The hotel is in the middle of the classiest street in town. You are literally in front of Cezanne:sothers house and only a few minutes walk from almost anything of note in the old city center.

We had a wonderful time in the beautiful old town of Aix-en-Provence and we were so happy to return to our super comfortable and very clean hotel room every night. We appreciated the robes and slippers, the comfortable beds, the overall elegance of the hotel, and the friendly staff.

Spacious, clean and quiet room. Staff was very helpful.

Beautiful hotel and wonderful location