Very clean and pleasant property with excellent staff.

Great location and staff couldn’t be more helpful. Rooms were good value for money and cleaned daily.

every body was so Helpful

The pull out bed was extremely uncomfortable. Not a proper mattress. Ended up having to top and tail in the other bed as no one could stick it. Stay pleasant otherwise.

What a lovely little trip to Wookey Hole. Really comfortable and convenient hotel for a day out to the caves. Staying at the hotel allowed for an easy day out with the children. Nice sized room with comfortable beds for 2 adults and 2 children.

A fridge in room to keep drinks cool in hot weather would be helpful

Good value for money. Room well maintained, bathroom quite basic, breakfast buffet was reasonable. Staff were friendly and helpful.

Games room was a bit disappointing for the older children.

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Enjoyed my 2 week stay here in a nice quiet village

We checked in late friday afternoon and the male and female on the check-in desk were excellent. They were extremely helpful and went above and beyond to make sure that our stay was perfect. We also prebooked breakfast, which again was excellent value, great quality and plentiful. The hotel is central for all of the nearby attractions. We will return here again and would highly recommend.

We have stayed here many times it is ideally located for our purpose of visiting Wells Glastonbury and Street We will definitely be returning as soon as we can.

Great family weekend location

Good location if you want to visit the caves. The room was ok for 3 stars.

This was perfect for an overnight stay. Clean, 24 hour reception, comfortable bed. Helpful staff. Car park was free and right outside. No issues at all. Very good value.

Forced to give card details at reception, and I’m quoting here..”in case I broke something or caused damage” Talk about being the insulted! Very poor menu. I’ll not be back.

Only on a work trip, so didn’t really get to see much. Room was lovely and comfortable, staff very friendly and helpful. Thank you team Wookey 😊

Lovely location with Wooky Holes on the doorstep of the Hotel. Room was basic but clean and had everything you'd want fir an overnight stay. Lovely grounds for a walk. Only negative was bath taps had hot water, but the shower had only had cold water. The mixer thermostat was obviously faulty. Talking to other guests, this seemed to be a common fault as others said their shower only had cold water too.

My wife and I were visiting her brother and family in Wells, the location of this hotel for Wells, Glastonbury, Avebury and Stonehenge was fantastic...close to all of them. The room was same set up as Travelodge/Premier Inn but MUCH more space in the room, more room around the beds etc. The staff were very welcoming, friendly and helpful. Breakfast was great, good choice and good value for money. We would highly recommend and will probably stay here again next time we go. Just a few things that could have made it better.....1: the weather was hot when we were there, each bed had a light duvet which was a bit too warm for me and there was no single cotton sheet as an alternative that would have been better for me. 2: The bath is VERY slippy when wet, there is no rubber bath mat in the room but you can ask for one...good idea to ask for one in reception when you arrive. 3: the curtains were not very good at keeping sunlight out....blackout curtains/blinds would have been better.

Staff were great, room was tidy. Only downside was the breakfast. Wife is gluten free and although the breakfast was labelled really well……they cross contaminated the breakfast items at the server. The chef was really helpful and cooked a separate breakfast but the cross contamination should never had happened in the first place. Putting gluten sausages with bacon to keep warm is a no no.