Lauren was amazing! I made contact a couple of times via email to make some requests and ask some questions, and she replied promptly each time. She was a fountain of knowledge about local activities and venues (all of which were in walking distance) and shared these at check-in. Check-in was seamless, the location was perfect, the apartment was clean and spacious. The vouchers for discounts on breakfast and gelato were a pleasant and unexpected bonus. We were lucky enough to get early check-in and late check-out. We had a late flight home, so they stored our bags after check-out. Awesome experience.