Muy bueno

MUY BUENA HUBICACION , AREA MUY SEGURA , RECOMENDADO 100 %

Todo muy bien

Ecelwmte

Very bad. No emenites

Awesome better than all places of the world

This hotel is in a great location. The entrance and restaurant area are well kept and seem to have been remodelled. The rooms (at least on the 5th floor where I stayed) are not. There is a smell of urine in the hallways. The rooms are clean but very run down: chipped paint, dirty walls, laminate floors that are peeling away. If you intend to leave your luggage, just know you have to drag it down the parking ramp to the basement and of course back up again when you collect it. Definitely not ideal. Overall, there are much better options.

O quarto estava extremamente limpo, cama confortável , café da manhã saboroso e variado, funcionários educados, solicitos e agradáveis. Localização perfeita! Nossa segunda vez nesse hotel e sempre gostamos muito. Somente o banheiro que vaza água pelo box, molhando o piso do tapete, mas nada que atrapalhe nossa satisfação. Ótimo custo benefício. Voltaremos!

Le service pour déposer ses bagages avant de pouvoir avoir la chambre est idéal.

Todo en orden, los trabajadores excelentes! Todo muy bien! Recomedado

Costumer service is terrible

Staff (Claudia) terrible costumer service. Bathroom unclean and dirty

We had a wonderful 9-night stay at this hotel. We ended up extending for 2 more nights. Rene at the breakfast area was especially helpful and friendly to us and made our breakfast experience each day a great start to our day.

We had a wonderful 9-night stay at this hotel. We ended up extending for 2 more nights. Rene at the breakfast area was especially helpful and friendly to us and made our breakfast experience each day a great start to our day.

Hermosa la propiedad , pero deberían tener gente competente

I arrived at this hotel to check in after flying from Cusco. It was after 9:00 pm. After checking me in and taking my credit card, she informed me that my room was not ready and that they had some problems earlier in the day. So, it is 6 hours past check - in, my room was not ready, and she did not tell me this before taking my payment. Maybe I would have chosen to go elsewhere. So, I sat in the lobby for 10-15 minutes waiting for a room. You mean to tell me that there were no other rooms available in that hotel? To be fair, she offered me some drinks (sodas and water) for the trouble. I declined. She then offered me a free breakfast for the next morning (I declined). I had to leave early the next morning and was not going to get up for breakfast. The room was underwhelming. It resembles an old dorm room with no refrigerator, microwave, coffee, or tea maker. Not even a bottled water! There was a rip in the mattress cover, and the laminate flooring was buckling. If this had been a longer stay, I would have given up the money and gone elsewhere! I would never book this hotel again!

The food and the staff

EXCELLENT

Clean room, good location, friendly staff

The location was key for our trip