The staff are generally friendly. Our first check-in at 3pm at Monte Alegre was smooth by friendly staff. Two days after, we decided to stay two extra days and paid via Expedia. I reached front desk at 8am to inform our extension, the in- charge staff suddenly picky about my reservation displayed name (a English called name) not match my passport name (a Chineses Canadian). The other two staff appeared not willing to help me. I connected to Expedia and made them discussed on my phone. Still i got stuck with non-refundable paid, frustrated and upset. Looking back been travel latin America for 8 years, i never be picky on this issue. Expedia identified that's me who paid reservation and I carried my legal stamped passport. Why picky? Due to his bad mood or dislike Asian foreigner? My wife suggested check out first and come back later. As expected, we met same afternoon staff and he proceeded as what he did two days ago without issue. Hotel Managers should maintain good customer service spirit of front desks.

Was very apprehensive about staying in Lapa but after arriving I felt so much better. The hotel is in a perfect spot which made it easy to see Santa Teresa, the Lapa arches and sample local nightlife in Lapa. The staff were all so helpful and made our stay perfect. Would definitely stay again if I come back to Rio.

Noise outside during night, TV not working, dirty towels not changed, look very different from the photos

I needed a place for the night and this served well. The breakfast was great. Only negative remark would’ve that there was no towel in the room. Otherwise definitely a place I’d pick again

Lots of noise and chaos, the room is incredibly small, the A/C you couldn’t regulate it was a straight freezer in there with no proper bed sheets to cover yourself at all. The breakfast was subpar. I took a triple room. But if you are more than one person they charge you extra per person which makes absolutely no sense since I booked a TRIPLE. Overall I feel completely scammed out of my money. The 24/7 noise

It’s an OK hotel. The breakfast is not great, but at least it is included. The hotel doesn’t provide shampoo or body wash, which is ridiculous in my opinion. I’d rather have basic necessities than a pool and breakfast. The location is very central and busy and there’s a lot of things around, which is nice. But it’s not the safest area.

Breakfast was good lots of variety. Liked that we could store our luggage when we had a late day departure. Staff were very personable.

El personal fue muy amable y servicial. Tuvieron mucha paciencia con nosotros durante nuestra estancia, a pesar de la barrera del idioma. ¡Sin duda, fue uno de los mejores momentos del viaje!

Very good. Very clean, cordial and friendly staff. Amazing Brazilian breakfast.

The staff was exceptionally nice. One receptionist went out of her way to show me where to find an ATM one block away.

It ws ok

It’s a little loud sleeping at night but all and all great value

ok

The property was completely fine, but neighborhood was dirty, stinky and noisy, there’s a bar selling alcohol until early mornings playing loud music… Ig you don’t care about it hotel is great for you

I had a great stay at the hotel. Everything was good, especially the breakfast.

The manager and the staff were very welcoming and helpful. Excellent breakfast options.

Hotel antigo porém bem cuidado

Great Location, so close to all the fun stuff happening in Lapa.

Initially I didn't care for the room but was provided a better option. However, I felt an uneasiness with some of the front desk staff.

Muito bom e ótimo atendimento