Property is not updated. No a/c in the room. 1 crappy sky light. Low ceiling. I would not stay here again.

Our air conditioning unit didn’t work when we arrived. We called the front desk, they sent up someone who replaced the battery and said it should be fine. It still wasn’t working, so we called the front desk again and another person came up and couldn’t tell us why it wasn’t working. The front desk sent up a portable unit, but to get that working you have to leave the back door open to our room. Unfortunately, everyone has access to our room from the back door. We didn’t feel safe sleeping in a situation like that, but that was their only option for us. It was a nice hotel but not having a working air conditioner was terrible. We will not be back

Terrific and relaxing experience!

Excelkent

This hotel does not deserve its rating. We had no hot water 2 days running. One restaurant was closed and the other fully booked so that we could not have dinner there, despite trying to reserve the previous day. The decoration needs a refresh (see photos of dining room and bar) and the corridor carpets are stained (see photo). The beach was over-crowded. Most of the staff were uncharming. The a/c was feeble. We were told to ask for a partial refund through Expedia but this was then refused. Try the Villa Balbi nearby. It is infinitely better.

Loved the staff Lola, Roberta, Morgan, Fabio, the manager from Napoli, and so many more! Thank you all for a wonderful stay!

The hotel was very clean. The service was 5 Star. The staff was very knowledgeable and informative. Breakfast service was awesome.

The seawater in the hotel beach has algea and not really swimmable. We had to go to a public beach.

Always excellent

Absolutely wonderful

Hotel is in an excellent location on the beach. I knew that the parking was 35 Euro's a night but didn’t know the beach chairs and umbrellas were 40 Euro’s a day each as not pre advised like the parking is on your website. Good breakfast and lovely dinner.

Very good experience.

Location good. Food was ok

The property is very nice and clean, with many amenities, right on the beach. The included breakfast was excellent, with made-to-order selections. The room was large and nicely decorated. However the AC did not cool the room adequately and we could not sleep because of the heat. The staff did nothing to correct the issue. There was no mention of having maintenance look into the problem, so I am assuming this is the norm. I asked other guests about their room temps and most said it was not as cool as they would have liked, but was livable. The only compensation we got was not being charged for the parking. I would not stay there again because of the AC. It was pretty miserable. If AC was not an issue, I would highly recommend the hotel.

Great location , right on the beach. Good service with proactive staff. Rooms are very nice , comfortable and clean. Facilites are new so it is very comfortable. I like the breakfast included (eggs, fresh fruit , pastries and of course cheese and prosciuto. Close to lot is shopping and restaurants. You have to try at least once the dining at the private beach….it is $$$ but worth and excelent taste…it is a must. The beach is quiet and they offer umbrellas and seats at a fee (I didn’t like that but all the hotels charge for it). The view is excellent. I would come back for sure!!

Great option!

The service was second to none!

Great location, friendly staff, beautiful room. We were very comfortable and really enjoyed our stay.

Everything was perfect, the staff is exceptionally helpful, location cannot be better,

Excellent